Cierra Ortiz
Albuquerque,New Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
American Airlines
Albuquerque, NM
04.2022 - 11.2022
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
Bartender
Eubank Gold Club
Albuquerque, NM
06.2011 - 11.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Dental Assisting
Pima Medical Institute
Albuquerque, NM05.2009
High School Diploma -
Estancia High School
Estancia, NM05.2005
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Multitasking and Prioritization
Timeline
Customer Service Agent
American Airlines
04.2022 - 11.2022
Bartender
Eubank Gold Club
06.2011 - 11.2022
Dental Assisting
Pima Medical Institute
High School Diploma -
Estancia High School
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