Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Fortson

Eglin AFB,FL

Summary

Results-driven Medical Collections Specialist known for high productivity and efficiency in task completion. Specialize in accurate billing practices, compliance with healthcare regulations, and effective negotiation techniques. Excel in communication, problem-solving, and time management, ensuring smooth operations within medical billing environments.

Overview

11
11
years of professional experience

Work History

Medical Collections Specialist

MAXIMUS
01.2019 - 10.2024
  • Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs
  • Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing
  • Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation
  • Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills
  • Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices
  • Improved patient satisfaction by promptly addressing and resolving medical billing disputes

Payroll Supervisor

ALTRES
08.2018 - 09.2018
  • Fostered customer loyalty by providing friendly and efficient service to hundreds of customers’ needs each week
  • Suggested procedural changes to improve workflow and efficiency for co-workers
  • Advanced command of MS Office along with strong business and financial management skills
  • Leverage technology to elevate efficiencies, boost productivity, save costs and improve processes
  • Received and screened a high volume of internal and external communications, to include phone, emails, and mail
  • Responsible for handling a high volume of inbound customer requests per day
  • Managed day to day activities and long-term projects for large corporate accounts
  • Protected employees interests and the company in accordance with company policies, state and federal laws and regulations

Linguist

United States Navy
02.2014 - 08.2017
  • Drafted meeting agendas, supplied advanced materials, and executed follow-up for meetings and team conferences
  • Conducted security searches on personnel entering controlled space to ensure no security breaches were made
  • Kept track of 150+ co-workers annual training, ensuring all requirements were met and up to date
  • Created and maintained Spreadsheets using advanced Excel functions and calculations to develop reports and lists
  • Performed trouble shooting with new programs and quickly identified ways to make it more efficient
  • Edited language training material for a department of 200+ linguists, resulting in 96% passing rate of annual Defense Language Proficiency Test
  • Maintained personnel files
  • Protected employees’ interests and the company in accordance with company policies, state and federal laws and regulations

Education

High School -

Overton High School
01.2012

Some College (No Degree) - Healthcare Administration

Arizona State University

Skills

  • Account management
  • UB04 Billing Knowledge
  • Effective Multitasking
  • Strategic Negotiation Skills
  • Familiarity with EPIC Applications
  • Customer Relations

Timeline

Medical Collections Specialist

MAXIMUS
01.2019 - 10.2024

Payroll Supervisor

ALTRES
08.2018 - 09.2018

Linguist

United States Navy
02.2014 - 08.2017

High School -

Overton High School

Some College (No Degree) - Healthcare Administration

Arizona State University

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Cierra Fortson