Cierra Pendergrass
Philadelphia,PA
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Service Coordinator
AmeriHealth Caritas
Philadelphia, PA
01.2024 - Current
- Ensures satisfaction to program eligible participants who have Medicaid or both Medicaid and Medicare
- Meets with participants in their homes for the scheduled InterRai assessment , scheduled care plan or scheduled wellness visit
- Assist new Service coordinators with shadowing and the workflow of the position
- Visits participants who receive 24 hour per day personal assistant services monthly
- Ensures all communication is clearly documented within 48 hours
- Manage inquiries from participants or providers
- Maintain authorizations on ELTSS system
- Manage authorizations on Microsoft Excel Sheet
- Identify needs and services during the required assessment
- Manage a caseload of over 60 participants
- Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementations
- Investigates incident reports, documents findings and completes Incident on HCSIS database in a timely manner
- Repeatedly acknowledged as in compliance with weekly productivity
- Provides information to participants and facilitates access to, locating, coordinating and monitoring needed services and supports for participants.
Enrollment Specialist
AmeriHealth Caritas
Philadelphia, PA
12.2022 - 01.2024
- Accurately updated member information in the healthcare system, including demographics and eligibility status
- processed enrollments, dis-enrollments, and demographic changes
- Managed records in Facets database
Service Coordinator
AmeriHealth Caritas
Philadelphia, Pennsylvania
07.2019 - 09.2021
- Ensured satisfaction to program eligible participants who have Medicaid or both Medicaid and Medicare
- Met with participants in their homes for the scheduled InterRai assessment , scheduled care plan or scheduled wellness visit
- Assisted new Service coordinators with shadowing and the workflow of the position
- Visited participants who receive 24 hour per day personal assistant services monthly
- Ensured all communication is clearly documented within 48 hours
- Managed inquiries from participants or providers
- Maintained authorizations on ELTSS system
- Managed authorizations on Microsoft Excel Sheet
- Identified needs and services during the required assessment
- Managed a caseload of over 90 participants
- Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementations
- Investigated incident reports, documents findings and completes Incident on HCSIS database in a timely manner
- Repeatedly acknowledged as in compliance with weekly productivity
- Provided information to participants and facilitates access to, locating, coordinating and monitoring needed services and supports for participants.
Forensic Intensive Recovery Case Manager
Public Health Management Corporation
Philadelphia, Pennsylvania
05.2016 - 07.2019
- Provided excellent customer service to participants
- Assisted each participant with developing recovery goals and provided feedback
- Collaborated with and attended weekly meetings with probation officers, treatment providers and other collaborating agencies
- Completed initial assessment and established quarterly goals
- Assisted new Forensic Intensive recovery case managers with shadowing and the work flow of the job
- Maintained a caseload of over 50 participants
- Scheduled to meet with participants at the identified treatment program, recovery residence, home setting, or in the community
- Assisted eligible criminal offenders who are offered substance abuse treatment in lieu of incarceration with recovery support services, such as institutions, mental health services and other community supports.
Education
Bachelor's Degree - Psychology
Indiana University of Pennsylvania
Indiana, Pennsylvania05.2016
Skills
- Excellent Customer service
- De-escalation experience skills
- Strong Proficiency with Microsoft word and Excel
- Critical Thinking Skills
- Accurate Recordkeeping
- Team Leadership
- InterRai assessment
- ELTSS system management
Timeline
Service Coordinator
AmeriHealth Caritas
01.2024 - Current
Enrollment Specialist
AmeriHealth Caritas
12.2022 - 01.2024
Service Coordinator
AmeriHealth Caritas
07.2019 - 09.2021
Forensic Intensive Recovery Case Manager
Public Health Management Corporation
05.2016 - 07.2019
Bachelor's Degree - Psychology
Indiana University of Pennsylvania