Cierra Perkins
Knoxville
Summary
Dynamic Service Coordinator with a proven track record at Big Dog Solar, excelling in service monitoring and evaluation. Skilled in complaint resolution and adept at managing service teams to enhance project outcomes. Recognized for optimizing operational efficiency and maintaining compliance with regulations, ensuring seamless communication with clients and service providers.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Big Dog Solar
03.2024 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Communicated with clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Gathered, organized and input information into digital database.
HVAC Maintenance Supervisor
All American Air
01.2022 - 02.2024
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Provided guidance to management regarding project bids for onsite improvements.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
Logistics Coordinator
Pilot Travel Centers
01.2021 - 03.2022
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Created and managed budgets related to logistics and transportation.
- Studied data to identify trends and patterns in transportation activity.
Logistics Coordinator / Customer Service
Carter Express Logistics
12.2019 - 01.2021
- Implemented and developed supply chain strategies to optimize efficiency.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
- Prepared and presented reports to management on logistics performance.
Education
Fulton High School
Knoxville TN05-2019
Skills
- Service monitoring and evaluation
- Notetaking and documentation
- Status meetings
- Community liaison
- Document scanning
- Deadline oriented
- Keyboard shortcuts
- File management expertise
- Account updating
- Complaint resolution
- Scheduling
- Microsoft outlook
Timeline
Service Coordinator
Big Dog Solar
03.2024 - Current
HVAC Maintenance Supervisor
All American Air
01.2022 - 02.2024
Logistics Coordinator
Pilot Travel Centers
01.2021 - 03.2022
Logistics Coordinator / Customer Service
Carter Express Logistics
12.2019 - 01.2021
Fulton High School
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