Cierra Pfeffer
Ames
Summary
Experienced healthcare professional with a strong foundation in supporting medical teams and providing patient care. Demonstrated ability to handle clinical and administrative tasks with precision, fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management. Certified Medical Assistant with a focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork resulting in positive outcomes when collaborating with healthcare professionals. Strong experience in drawing blood and handling specimens, with a reputation for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Proficient in venipuncture, patient care, and maintaining sterile environments, always striving for high standards and delivering optimal results. Dependable and prepared to contribute to patient care and ensure diagnostic accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Boone County Hospital
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Logged samples correctly into computerized tracking system.
- Placed Lab orders in patient chart's based on provider notes.
Phlebotomist/ Lab Tech
Grifols Biomat USA
10.2021 - 08.2023
- Collected, labeled and stored lab samples according to center specifications
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Cleaned and maintained the laboratory equipment to prevent errors and breakdowns
- Sanitized work area after every patient to prevent contamination and spread of disease
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, and butterfly needles
- Counseled patients to ease fears, explain procedures and enhance cooperation during donations
- Built trust and minimized patient discomfort during and after phlebotomy procedures through the explanation of processes and after care instruction
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Office Manager
Dent Bros Inc
07.2021 - 10.2021
- Keyed in customer contacts and delivery dates to update details in company databases
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation
- Booked hotel rooms, car rentals and flights for company trips and conferences
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Made outbound calls to obtain account information
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Phlebotomist
Life Serve Blood Center
03.2021 - 07.2021
- Collected units of blood for human consumption through venipuncture and capillary puncture
- Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients
- Prepared tools, equipment, and machinery to safely draw blood and transport samples
- Filed and updated patients' records and lab test orders in department's database
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Communicated calmly with blood donors to ensure positive experience and generate repeat donations
- Completed phlebotomy tasks in-office and within mobile blood bank units
- Completed all required paperwork within anticipated timeframes
- Completed all assigned tasks prior to shift end
Online Shopper
Hy-Vee
06.2020 - 03.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Back Office Leader
Best Buy
08.2018 - 11.2019
- Perform basic customer service duties open and close registers
- Complete midday safe counts
- Create bank deposits
- Complete back office paperwork
- Lead the team of customer service representatives
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Reviewed activities regularly to identify opportunities for improvement
- Reviewed incoming orders for mistakes to maintain accurate inventory levels
- Completed all required paperwork within anticipated timeframes
- Completed all assigned tasks prior to shift end
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Served customers expertly for orders of all sizes and obtained consistent repeat business
- Managed deliveries quickly to consistently meet costumers' desired delivery times
Education
CMA Program - Medical Assistant
Bryan University
Arizona05-2025
High School Diploma -
Mason City High School
Mason City, Iowa05.2016
Skills
- Customer Service
- Teamwork
- Multitasking
- Money Management
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Specimen processing
- Lab equipment maintenance
- Inventory and supply management
- Basic life support
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Clinical documentation
- Expert Knowledge of Electronic health records software
Certification
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Phlebotomist
Boone County Hospital
08.2023 - Current
Phlebotomist/ Lab Tech
Grifols Biomat USA
10.2021 - 08.2023
Office Manager
Dent Bros Inc
07.2021 - 10.2021
Phlebotomist
Life Serve Blood Center
03.2021 - 07.2021
Online Shopper
Hy-Vee
06.2020 - 03.2021
Back Office Leader
Best Buy
08.2018 - 11.2019
CMA Program - Medical Assistant
Bryan University
High School Diploma -
Mason City High School
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