Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Timeline
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Cierra Pyell

Williston,FL

Summary

Highly driven 911 dispatcher for five,almost six, years, with a passion for helping people and creating satisfying experiences for the public. A reliable team player who has demonstrated a record of success working with people during life-threatening, dangerous and troublesome situations. Someone who works well under pressure while keeping emotions under control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Columbia County 911 Dispatcher

Board Of County Commissioners
02.2023 - Current
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.

Navy 911 Dispatcher

South East Region
06.2020 - 02.2023
  • Prioritize all incoming emergency and non-emergency calls
  • Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene
  • Testing the operation of emergency radio systems to ensure functionality
  • Distributing the workload among personnel in accordance with established workflow and personnel skills
  • Utilizing knowledge of dispatch operations and databases to support response to law enforcement, fire, medical, hazmat, and chemical, biological, nuclear, and explosive emergencies
  • Recording pertinent data, events, and logs using necessary computer and office equipment
  • Manages multiple projects effectively
  • Prioritizes and organizes tasks
  • Adaptable to new responsibilities.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.

911 Dispatcher/Certified Training Officer

Lake City
01.2018 - 06.2020
  • Screened a multitude of incoming communications and prioritized responses for emergency and non-emergency calls, thus impacting the community by being the calm voice of reason during a time of crisis
  • Efficiently determined the response agency based on severity and manpower availability, requiring the dispatch of Police, Fire and Emergency Medical Services while tracking real-time data resulting in the safety of first responders and the scene
  • Received and disseminated caller information, read associated computer information and documented vital details in call tracking and assignment system
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors
  • Leading to the public having a positive response to the outcome
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units
  • Insuring the minimal first responder injury or devastation
  • Used radio, telephone and computer system to update first responders with new vital information
  • Assisted first responders by utilizing 'Be on the Look Out (BOLO)' platform requests to locate person(s) of interest
  • Utilized NCIC/FCIC.NLETS/III Criminal History Checks appropriately.

Caregiver

MBK Senior Living
02.2016 - 11.2017
  • Worked to improve patient outlook and daily living through compassionate care
  • Worked with supervisory medical staff to review cases and improve care
  • Developed strong and trusting rapport with each patient to facilitate best possible care, assistance and outlook from residents
  • Properly collected and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.

Education

High School Diploma -

Mountain View High School
Loveland, CO

Skills

  • Computer-based dispatch systems
  • Positive attitude
  • Personnel training and development
  • Dependable and reliable
  • Organized
  • Time management
  • Excellent communication
  • Team management
  • Desire to gain knowledge
  • First aid and safety
  • Flexibility

Certification

  • Emergency Medical Dispatch (EMD)/Emergency Fire Dispatch (EFD) Certified
  • Cardiopulmonary Resuscitation (CPR) Certified
  • Department of Heath Public Safety Telecommunicator License
  • Basic Telecommunicator Training Certification
  • Florida Criminal Information Center (FCIC)/National Criminal Information Center (NCIC) Full Access Certification
  • Federal Emergency Management Agency (FEMA) IS 100,200,700,800,5a - Certified Training Officer (CTO) Certified
  • Active Shooter and Crisis Negotiation Certification
  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator

Accomplishments

  • Lifesaving award for CPR instructions over the phone and bringing back an effective heart/breathing rate
  • Two letters of recognition and commendation
  • Assisting another state in finding an armed suicidal subject
  • Teamwork and effort provided in working an aircraft accident

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork from home option

Timeline

Columbia County 911 Dispatcher

Board Of County Commissioners
02.2023 - Current

Navy 911 Dispatcher

South East Region
06.2020 - 02.2023

911 Dispatcher/Certified Training Officer

Lake City
01.2018 - 06.2020

Caregiver

MBK Senior Living
02.2016 - 11.2017

High School Diploma -

Mountain View High School

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Cierra Pyell