Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Ross

Champaign,IL

Summary

Dynamic Assistant Store Manager with a strong background in retail operations and cash management. Skilled in training staff and optimizing store processes to improve efficiency and customer satisfaction. Ready to leverage leadership abilities to drive business success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Dollar General
Champaign, IL
05.2024 - 07.2025
  • Maintained accurate cash handling procedures during transactions and end-of-day reconciliations.
  • Handled cash register operations and customer transactions to process payments.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Assistant Store Manager

Circle K
Champaign, IL
05.2021 - 07.2023
  • Trained and mentored staff on customer service best practices, enhancing team performance.
  • Conducted regular audits of store displays and merchandising to maintain brand standards.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Personal Care Assistant

IDHS
Champaign, IL
11.2017 - 04.2020
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.

Server

Perkins Family Restaurant
Champaign, IL
10.2015 - 12.2016
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure seamless service delivery during busy shifts.
  • Managed table assignments efficiently to optimize guest experience during peak hours.

Cashier

Wendys Fast Food
Champaign, IL
05.2014 - 08.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced receipts at end of shifts.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.

Education

High School Diploma -

Urbana High School
Urbana, IL
05-2009

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures

Certification

Serve Safe Food Managers Certificate

Timeline

Lead Sales Associate

Dollar General
05.2024 - 07.2025

Assistant Store Manager

Circle K
05.2021 - 07.2023

Personal Care Assistant

IDHS
11.2017 - 04.2020

Server

Perkins Family Restaurant
10.2015 - 12.2016

Cashier

Wendys Fast Food
05.2014 - 08.2014

High School Diploma -

Urbana High School