Summary
Overview
Work History
Skills
Timeline
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Victoria Scalici

Estero

Summary

Resourceful and service-driven professional with a dynamic background in hospitality, retail, and business ownership. Brings over two decades of entrepreneurial experience running multiple customer-facing businesses, developing deep expertise in team leadership, operations, client relations, and problem-solving. Known for a hands-on, solutions-oriented approach, and a natural ability to create warm, welcoming environments that drive repeat business. Excels in dynamic settings, adeptly balancing multiple roles to facilitate efficient operations and create lasting impressions for customers.

Overview

21
21
years of professional experience

Work History

Sales Associate

Your Shop
Levelland
03.2023 - 01.2025
  • Guide customers through product selection and styling to enrich personal wardrobe needs and cultivate a friendly shopping atmosphere.
  • Uphold visual standards through systematic organization of merchandise displays and inventory restocking.
  • Build strong customer relationships to encourage repeat business and personalized service.
  • Operate POS system for purchases and returns, ensuring accurate and efficient transactions.

Executive Lounge Concierge

JW Marriott
Grand Rapids
02.2017 - 06.2022
  • Provided exceptional service during peak periods with professionalism and poise.
  • Anticipated guest needs, coordinating tailored recommendations for dining and entertainment.
  • Enhanced guest satisfaction through consistent follow-ups and innovative solutions.

Guest Services Associate

Ruth Chris Steakhouse
Grand Rapids
12.2012 - 12.2017
  • Led front-of-house operations during peak hours at a high-end, high-volume fine dining restaurant, managing guest flow, coordinating reservations, and ensuring efficient table turnover.
  • Acted as a liaison between management, kitchen, and service staff to ensure seamless communication and consistent guest satisfaction.
  • Resolved guest concerns with professionalism, transforming challenges into loyalty-building opportunities.
  • Cultivated long-term relationships with guests, driving repeat business and positive referrals.

Sales Manager

Neiman Marcus
Boca Raton
01.2006 - 10.2011
  • Cultivated loyal luxury clientele through personalized styling and attentive customer service.
  • Managed sales associates to enhance performance and ensure exceptional execution on the sales floor.
  • Surpassed sales targets by implementing strategic upselling, cross-selling, and exclusive client appointments.
  • Coordinated private shopping events and VIP experiences to increase engagement and store traffic.

Dining Room Supervisor

Weston Hills Country Club
Weston
06.2004 - 09.2005
  • Oversaw day-to-day dining room operations at an upscale private country club, ensuring exceptional service standards across à la carte dining and private events.
  • Acted as the key liaison between front-of-house staff and kitchen leadership to maintain timing, accuracy, and guest satisfaction.
  • Led and coached waitstaff on service excellence, pacing, and etiquette, improving overall team efficiency and guest experience.
  • Planned, coordinated, and executed custom dining events—including weddings, corporate functions, and member banquets—tailoring each experience to client needs and club standards.

Skills

  • Customer & Guest Relations
  • Inventory Management
  • Team Leadership & Collaboration
  • Sales & Upselling Techniques
  • Conflict Resolution
  • Strategic Planning
  • Event & Dining Room Coordination
  • Visual Merchandising
  • Time Management
  • Strong Work Ethic & Attention to Detail

Timeline

Sales Associate

Your Shop
03.2023 - 01.2025

Executive Lounge Concierge

JW Marriott
02.2017 - 06.2022

Guest Services Associate

Ruth Chris Steakhouse
12.2012 - 12.2017

Sales Manager

Neiman Marcus
01.2006 - 10.2011

Dining Room Supervisor

Weston Hills Country Club
06.2004 - 09.2005

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Victoria Scalici