Cierra Sevarino
Anna,TX
Summary
Detail-oriented and compassionate medical professional with experience supporting physicians and enhancing patient care through exceptional organizational and communication skills. Proficient in scheduling, patient intake, electronic health record (EHR) management, insurance verification, and clinical support tasks. Skilled in assisting with neurological exams, maintaining accurate documentation, and ensuring a calm, patient-centered environment. Demonstrates a strong understanding of medical terminology, HIPAA compliance, and office workflow efficiency.
Overview
13
13
years of professional experience
Work History
Front Office Receptionist / Medical assistant
Texas Institute for Neurological Disorders
Frisco, TX
10.2023 - Current
- Friendly and organized front office coordinator/ medical assistant with over 6 years of experience supporting physicians, staff, and patients in medical specialty offices. Strong background in neurology front desk and back office duties, patient scheduling, insurance verification, and EMR documentation. Cross-trained to assist with clinical tasks such as vitals, chart prep, injections and patient rooming. Dedicated to creating a smooth, professional, and compassionate experience for every patient. Maintain accurate records in eClinicalWorks Maintained a strong sales pipeline in CRM, (eCW) while ensuring compliance with HIPAA tracking outreach and follow-ups to ensure and organizational policies. continued engagement. Manage multi-line phone system.
- Assistant Office Manager
Budget Blinds
Sherman, TX
01.2021 - 10.2023
- Maintained high customer retention by resolving order, scheduling, and vendor issues before they Verified insurance benefits and proactively could escalate. resolved payment issues to prevent service Coordinated between sales, installation teams, cancellations. and clients to ensure on-time, accurate project Collaborated with insurance carriers, providers, completion. and patients to address claims disputes and Monitored inventory and vendor performance, funding failures. identifying trends and implementing solutions to Documented and tracked billing status to identify prevent fulfillment delays. patterns in denials or delays, contributing to Prepared reports in Excel to track project status process improvements. and identify at-risk orders requiring intervention.
Sales Associate
National Association of Expert Advisors
Sherman, TX
08.2018 - 01.2021
- Developed and maintained strong client relationships to enhance customer loyalty and retention.
- Executed sales strategies to achieve targeted revenue goals, adapting approaches based on market feedback.
- Provided product knowledge and support to clients, ensuring informed purchasing decisions and satisfaction.
- Collaborated with team members to optimize sales processes, improving overall operational efficiency.
Medical Assistant / Receptionist
North Texas Comprehensive Spine and Pain Center
Sherman, TX
01.2016 - 06.2017
- Provided direct patient support in a fast-paced clinical environment by assisting physicians and nursing staff with daily operations
- Prepared patients for examinations, treatments, and minor procedures while ensuring comfort and privacy
- Roomed patients, obtained vital signs, and documented medical histories with a focus on chronic pain conditions
- Assisted providers with pain management procedures such as trigger point injections, joint injections, and spinal procedures
- Prepared and maintained sterile procedure rooms and ensured proper instrument sterilization
- Administered medications and injections as directed by provider
- Educated patients on treatment plans, medications, and post-procedure care instructions
- Managed EMR documentation accurately and efficiently to support continuity of care
- Scheduled patient appointments, follow-ups, and referrals to specialists
- Maintained inventory of medical supplies and ensured clinic readiness
Nursing Assistant
Wilson and Jones Hospital
Sherman, TX
04.2013 - 08.2016
- Provided direct patient care to diverse populations in a fast-paced hospital environment
- Assisted patients with activities of daily living (ADLs) including bathing, dressing, grooming, and feeding
- Monitored and recorded vital signs, intake/ output, and reported changes in patient condition to nursing staff
- Supported nurses with patient care tasks, treatments, and procedures
- Safely transferred and repositioned patients to prevent injury and maintain comfort
- Maintained a clean, safe, and organized patient environment in compliance with infection control standards
- Responded promptly to call lights and patient requests, ensuring high-quality care and comfort
- Assisted with specimen collection, including urine and stool samples
- Provided emotional support and compassionate care to patients and families
- Documented patient information accurately in electronic medical records (EMR)
- Followed HIPAA guidelines to protect patient privacy and confidentiality
- Assisted with post-operative care and monitored patients for any signs of complications
Education
High School Diploma -
Howe High School
Howe, TX05.2013
Skills
Assisted patients with scheduling appointments and managing check-in and check-out processes Supported insurance authorization efforts to facilitate patient care Provided administrative support to enhance patient experience
Assisted in managing electronic medical records and electronic health records to streamline documentation processes Supported healthcare teams in maintaining accurate medical records Aided in the organization of patient information for efficient access and retrieval
Achieved timely patient rooming and accurate vital sign documentation, enhancing patient care quality
Facilitated diagnostic test administration and ensured thorough procedure preparation
Assisted in coordinating communication with providers, labs, and pharmacies to facilitate patient care
Demonstrated exceptional communication and multitasking abilities in high-pressure environments
Timeline
Front Office Receptionist / Medical assistant
Texas Institute for Neurological Disorders
10.2023 - Current
Budget Blinds
01.2021 - 10.2023
Sales Associate
National Association of Expert Advisors
08.2018 - 01.2021
Medical Assistant / Receptionist
North Texas Comprehensive Spine and Pain Center
01.2016 - 06.2017
Nursing Assistant
Wilson and Jones Hospital
04.2013 - 08.2016
High School Diploma -
Howe High School