Cierra Tewawina
Sacaton,AZ
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Digital Shopper
Walmart
Claypool, AZ
07.2025 - 02.2026
- Assisted customers with product selection and purchasing decisions to enhance shopping experience.
- Utilized digital tools to process online orders efficiently and accurately.
- Managed inventory levels by tracking stock availability and minimizing discrepancies.
- Collaborated with team members to resolve customer inquiries and improve service quality.
- Developed promotional content for online products, increasing visibility and customer engagement.
- Analyzed consumer behavior data to optimize product placement and selection strategies.
- Supported training initiatives for new staff, ensuring consistency in service delivery across teams.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Worked productively with customers to meet order requirements and service expectations.
- Entrusted to handle confidential and sensitive situations in professional matter.
Slot Supervisor
Apache Gold Casino
San Carlos, AZ
04.2022 - 07.2025
- Supervised daily operations of slot machines to ensure optimal performance and guest satisfaction.
- Trained team members on machine functionality and customer service best practices.
- Monitored gaming area for compliance with regulations and internal policies.
- Conducted regular inspections of slot machines, identifying maintenance needs promptly.
- Resolved guest inquiries and complaints regarding slot operations effectively and professionally.
- Implemented process improvements to enhance operational efficiency within the gaming floor.
- Collaborated with management to develop staff schedules that align with peak business hours.
- Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Implemented effective marketing strategies to attract new customers and increase overall player engagement.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Trained, supervised and evaluated workers.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Count Team Supervisor
Apache Sky / Apache Gold Casino
San Carlos, AZ
01.2020 - 04.2022
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
- Developed staff schedules, optimizing labor resources to meet operational demands efficiently.
- Implemented process improvements that streamlined workflows and increased overall productivity.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Coordinated training sessions on gaming systems and customer service best practices for new hires.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Count Team Member
Apache Sky Casino
Winkelman, AZ
11.2019 - 01.2020
- Conducted accurate cash counts for daily gaming revenue reconciliation.
- Maintained compliance with regulatory requirements during cash handling processes.
- Collaborated with team members to ensure efficient counting operations and workflow.
- Utilized specialized counting equipment to enhance accuracy and efficiency in cash handling.
- Assisted in training new staff on proper cash counting procedures and safety protocols.
- Identified discrepancies in cash counts and reported findings to management promptly.
- Optimized workspaces for maximum productivity, maintaining a clean, organized, and efficient count room environment.
- Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
Bakery Clerk
Bashas'
San Carlos, AZ
06.2018 - 07.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays, ensuring compliance with health standards.
- Operated cash register efficiently, processing transactions accurately and providing change promptly.
- Collaborated with team members to restock inventory, ensuring availability of fresh baked goods throughout the day.
- Monitored product freshness and quality, removing expired items from shelves to maintain customer satisfaction.
- Developed knowledge of bakery products and ingredients, effectively communicating features to customers.
- Resolved customer complaints professionally, contributing to positive store reputation and repeat business.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Receptionist
KYAY Radio
San Carlos, AZ
05.2018 - 07.2018
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled appointments and maintained calendar for staff members.
- Processed incoming mail and packages, ensuring timely distribution.
- Assisted in organizing company events and meetings, enhancing team collaboration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Skills
Order fulfillment
E-commerce strategy
Promotional planning
Shipping logistics
Customer service
Customer relations
Relationship building
Flexible schedule
Timeline
Digital Shopper
Walmart
07.2025 - 02.2026
Slot Supervisor
Apache Gold Casino
04.2022 - 07.2025
Count Team Supervisor
Apache Sky / Apache Gold Casino
01.2020 - 04.2022
Count Team Member
Apache Sky Casino
11.2019 - 01.2020
Bakery Clerk
Bashas'
06.2018 - 07.2019
Receptionist
KYAY Radio
05.2018 - 07.2018