Dynamic leader with a robust understanding of student development and diverse learning styles, dedicated to fostering an inclusive educational environment. Exceptional communicator adept at building strong connections with students from various backgrounds and ensuring unique needs are met. Proven experience in designing tailored individual plans and assessments that effectively track and enhance student progress. Highly proficient in collaboration within team settings or excelling independently, consistently emphasizing empowerment and accountability to drive success.
Work History
Producer Advocate
3 Years 8 Months
Health Care Service Corporation | 01.2023 - Current
Successfully resolved 1000+ inquiries within a 12-month period, resulting in improved customer relationships and productivity.
Conducted research on customer inquiries to identify solutions. and coordinated resolution of issues. Collaborated with cross-functional teams to streamline processes.
Prioritized phone calls and email production, managing 66 transactions per day through effective multitasking.
Intake Officer
2 Years
Oklahoma County Juvenile Bureau | 01.2021 - 01.2023
Investigated and resolved twice as many juvenile offenses through thorough intake investigations.
Coordinated with District Attorney's office to assess juvenile offenders and determine appropriate charges, enhancing case processing efficiency.
Conducted comprehensive assessments to determine eligibility for juvenile services.
Developed and maintained detailed case files, ensuring accurate documentation and compliance with legal standards.
Collaborated with multidisciplinary teams to create individualized treatment plans for youth offenders.
Child Support Specialist
3 Years
Oklahoma Department of Human Services | 01.2018 - 01.2021
Accelerated collection process for delinquent payments and documented legal filings for court submission, ensuring timely receipt of child support payments.
Facilitated pre-settlement conferences with customers.
Managed case files to ensure compliance with federal and state child support regulations.
Collaborated with legal teams to facilitate court proceedings related to child support enforcement.
Evaluated financial documentation to determine eligibility for child support services and adjustments.