CIERRA THOMAS
Oklahoma City,OK
Summary
Motivated leader with strong understanding of student development and learning styles. Skilled communicator with ability to connect with students from diverse backgrounds. Experienced in creating dynamic individual plans and assessments to track student progress. Proficient in working with diverse populations, comfortable in team-based or independent roles emphasizing empowerment and accountability.
Overview
7
7
years of professional experience
Work History
Producer Advocate
Blue Cross Blue Shield
06.2023 - Current
- Acting as a liaison between insurance sales agents and the Blue Cross Blue Shield company, ensuring producers have the necessary support to effectively sell health insurance plans to clients, by addressing inquiries, resolving issues, and advocating for producer needs while maintaining compliance with company policies and regulations.
- Averaging 66 calls and emails per day addressing customer inquiries, resolving disputes, and providing new product information.
Intake Officer
Oklahoma County Juvenile Bureau
10.2021 - 03.2023
- Assisted the Court, District Attorney's Office, Public Defender's Office, youth, and their family by presenting thoroughly developed and informative Preliminary Inquiries to establish the youth's conditions of diversion, individual intervention and service plan.
- Maintained a minimum of 30 cases and made appropriate referrals for harm reduction programs and services based on the individual needs of each youth. Consistently kept accurate and current documentation of activities associated with the guidance and supervision being provided to the youth and their family.
Child Support Specialist III
Oklahoma Department of Human Services
04.2018 - 08.2021
- Initiated enforcement actions in delinquent cases. Prepared and developed legal documents for filing in District Court. Conducted investigations to verify client demographics and employment for child support cases.
- Represented the Department of Human Services in administrative hearings; conducted pre-settlement conferences with customers utilizing de-escalation tactics.
Education
Bachelor of Arts - Anthropology
Vassar College
Poughkeepsie, NYMaster of Public Administration - Public And Non-Profit Management
University of Central Oklahoma
Edmond, Oklahoma12-2026
Skills
- Strategic task management
- Effective listening
- Skilled in multimedia presentations
- Assessment of academic performance
- Creative lesson plan development
- Problem-solving skills
- Technology integration
- Clear and concise communication skills
- Literacy development
- Comprehensive record-keeping
- Creating supportive educational settings
- Responsive to new challenges
Timeline
Producer Advocate
Blue Cross Blue Shield
06.2023 - Current
Intake Officer
Oklahoma County Juvenile Bureau
10.2021 - 03.2023
Child Support Specialist III
Oklahoma Department of Human Services
04.2018 - 08.2021
Bachelor of Arts - Anthropology
Vassar College
Master of Public Administration - Public And Non-Profit Management
University of Central Oklahoma
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