Cierra Walker
Waco,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Hallmark
Waco, Tx
05.2022 - 03.2024
- Opened inventory boxes and restocked shelves.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- I managed money for opening and closing, making sure numbers were correct.
- Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion.
- Developed and implemented successful sales strategies to increase customer base and revenue.
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success.
- Followed merchandising guidelines to present visually appealing displays.
- Used knowledge of company products and services to recommend solutions to customers.
Shift Leader
1102 Bubble Tea And Coffee
Waco, TX
12.2020 - 10.2021
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success.
- I managed money for opening and closing the store.
- I prepared any food, dessert, or teas that were needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Memeber
Wendys
Hewitt, Tx
07.2020 - 10.2020
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained an organized work area to ensure efficient operations.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products
- Prepared food items following established recipes and safety guidelines.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
Crew Member
Burger King
Hewitt, Tx
12.2019 - 05.2020
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma - Music
University High School
Waco, Tx05.2022
Skills
- Team Management
- Store operations
- Customer Service
- Cash Handling Accuracy
- Creativity
- Computer
- Skills
- Critical Thinking
- Ability To Lift
- Dependable and Reliable
- Leadership
- Customer Service
Timeline
Sales Lead Keyholder
Hallmark
05.2022 - 03.2024
Shift Leader
1102 Bubble Tea And Coffee
12.2020 - 10.2021
Crew Memeber
Wendys
07.2020 - 10.2020
Crew Member
Burger King
12.2019 - 05.2020
High School Diploma - Music
University High School