Cierra Wentz
Brighton,CO
Summary
Orderly and committed process assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Assistant T3
DEN3
Thornton, CO
10.2025 - Current
- Contributed to my shift being the #1 shift performance when it comes to Smart-pack, smalls and mix packing rates.
- Increased pack rate by 12%, enhancing overall performance.
- Analyzed packer performance and customer orders to optimize associate placement, ensuring customer demands are met.
- Facilitated quarterly engagement sessions with associates to review and enhance performance.
- Improved customer satisfaction by addressing concerns upon arrival.
Process Assistant T3
DEN8
Aurora, CO
01.2023 - Current
- Utilized Excel to create quarterly flow plans that optimized departmental operations to meet customer demand and maintain high customer satisfaction.
- Organized and executed flow plans, leading FHN to consistently achieve top performance during Peak with DEN8 Outbound.
- Collaborated with team members to streamline routing processes for Tier 1 AAs.
Process Assistant T3
DEN8
Aurora, CO
01.2025 - 10.2025
- Achieved a 30% improvement in in quality of customer orders by implementing new quality control processes.
- Enabled 80% increase in associates’ performance rate through daily engagements and coaching.
- Oversaw daily department operations during manager's absence, ensuring continuity and support for team members.
Process Assistant T3
DEN3
Thornton, CO
01.2024 - 01.2025
- Coached associates daily with managers to consistently meet standard goals.
- Contributed to maintaining the Ship Dock department to being the number one in the region both on productivity and quality.
- Coordinated and managed the logistics of moving trucks, ensuring timely and efficient transportation of goods.
- Reassigned associates to optimize workflow and improve overall department performance.
Fulfillment Associate T1
DEN8
Aurora, CO
01.2022 - 01.2023
- Created and modified bins using Excel to optimize inventory capacity and improve organization.
- Investigated quality errors to identify discrepancies in the system using tools such as SRC, SBC, and CC.
- Sorted items from amnesty bins and placed them into bins or cages for stow problem solving, facilitating their re-entry into circulation.
- Pursued Data Analyst opportunities
Education
Associate - Front-End Developer
Kenzie Academy
Indianapolis, IN08-2021
Skills
- Data Analysis
- Excel expertise
- Microsoft Office
- PowerPoint expertise
- Google Services
- Problem Solving
- Time Management
- Team Leadership
- Customer Service
- Strong Communication
Certification
- Share Data Through the Art of Visualization
- Analyze Data to Answer Questions
- Prepare Data for Exploration
- Ask Questions to Make Data-Driven Decisions
- Foundations: Data, Data, Everywhere
Timeline
Process Assistant T3
DEN3
10.2025 - Current
Process Assistant T3
DEN8
01.2025 - 10.2025
Process Assistant T3
DEN3
01.2024 - 01.2025
Process Assistant T3
DEN8
01.2023 - Current
Fulfillment Associate T1
DEN8
01.2022 - 01.2023
Associate - Front-End Developer
Kenzie Academy