Summary
Overview
Work History
Skills
Languages
Phone Tool
Timeline
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Erisnel Perez Mosquera

Belleview

Summary

Dynamic Process Assistant with a proven track record at Amazon Fulfillment Center, excelling in process optimization and team leadership. Successfully trained over 5 managers, enhancing operational efficiency and fostering a culture of continuous learning. Expert in inventory control and adept at problem-solving, ensuring timely shipment of over 2,500 orders per shift.

Overview

5
5
years of professional experience

Work History

Process Assistant (T3)

Amazon Fulfillment Center
08.2023 - Current
  • Lead teams of 20+ associates in the Outbound department, including 2 to 3 trained Process Guides at all times.
  • Responsibilities include fully planning, staffing, and executing daily shift goals, overseeing the acquisition of all items scheduled out on a trailer to ensure the customer promise is upheld, and coordinating the training and development of all Ship Dock associates on shift.
  • Trained over 5 L4 and L5 Ship Dock Area Managers as part of the Learning Center of Excellence program, working a level up to train them to work in the same capacity as their direct manager.
  • Assisted with associate development, coaching, and performance improvement initiatives, fostering a culture of continuous learning.
  • Provided feedback on training effectiveness, and identified areas for improvement.
  • Identified and resolved issues within workflows, optimizing staffing and operational efficiency to meet production goals of over 1,100 orders per shift.
  • Applied problem-solving skills to ensure minimal disruption during peak periods.
  • As a pick PA, I ran shifts by myself for several months with no leadership support, ensuring we met the goals given to us while staffing people in the correct spots, ensuring all the CPT went out on time.

Outbound PG/Problem Solver

Amazon
08.2021 - Current
  • Process guide assisting the PA on the pick process.
  • Problem solver making sure all the packages are good to ship.

Outbound Sort and Pick

Amazon
01.2021 - 07.2021
  • Learned to pick on reach, op, and clamp.
  • Helped on the dock to sort, waterspider, pallet build, and made sure CPT's were out on time.

Coustomer Returns

Amazon
02.2021 - 05.2021
  • Stowed for ICQA helping them with the damage and sellable items.

Inbound

Amazon
10.2020 - 01.2021
  • Inbound stow, problem solve, bin con, transport freight, and stow damages.
  • I became a learning ambassador with inbound and taught new hires how to stow and trained new hires on PITs; making sure they are safe to drive and they feel safe to drive.

Skills

  • Process optimization
  • Workflow management
  • Data analysis
  • Inventory control
  • Employee training
  • Team leadership
  • AMXL outbound problem solving
  • AMXL PIT operation
  • AMXL training ambassador
  • AMXL Inbound Dock and Stow

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Phone Tool

  • https://phonetool.amazon.com/users/erisnepe

Timeline

Process Assistant (T3)

Amazon Fulfillment Center
08.2023 - Current

Outbound PG/Problem Solver

Amazon
08.2021 - Current

Coustomer Returns

Amazon
02.2021 - 05.2021

Outbound Sort and Pick

Amazon
01.2021 - 07.2021

Inbound

Amazon
10.2020 - 01.2021

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Erisnel Perez Mosquera