Cierra Williams
Stockbridge,GA
Summary
Focused administrative with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Driven professional with a proven track record at Wellstar Heath System, excelling in appointment coordination and fostering strong customer relations. Leveraged HIPAA compliance and organizational skills to enhance clinic efficiency and patient satisfaction. Demonstrated leadership in staff training and development, improving team performance and service quality.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Wellstar Heath System
2024.01 - 2024.05
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Assistant Manager
QuikTrip
2019.05 - 2024.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Scheduling Coordinator
Sports Rehabilitation Center
2022.05 - 2023.11
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2019
Skills
- Appointment Coordination
- Reception oversight
- HIPAA Compliance
- Strong Organization
- Customer Relations
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Team motivation
- Strong Work Ethic
- Data Entry
- Verbal and written communication
Timeline
Medical Scheduler
Wellstar Heath System
2024.01 - 2024.05
Scheduling Coordinator
Sports Rehabilitation Center
2022.05 - 2023.11
Assistant Manager
QuikTrip
2019.05 - 2024.04
High School Diploma -
Stockbridge High School
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