Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Wise

Macon,GA

Summary

Experienced Customer Service and Claims Representative with a proven track record of enhancing customer satisfaction and effectively managing high-volume claims. Demonstrated expertise in complaint resolution and maintaining professionalism under pressure. Leverages extensive call center experience and proficiency in Microsoft Excel. Successfully achieves increased customer loyalty through empathetic service and precise claim handling.

Overview

2020
2020
years of professional experience

Work History

Customer Service Representative

Caring Companions LLC
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Claims Representative

MCCG
Macon, GA
01.2016 - 10.2019
  • Operated effectively in a rapid work atmosphere managing substantial claim volumes.
  • Followed up with customers on unresolved issues.
  • Enhanced customer satisfaction through precise claim resolution information.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Education

College Prep -

Central High School
Macon
05.2007

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Claims Representative

MCCG
01.2016 - 10.2019

Customer Service Representative

Caring Companions LLC

College Prep -

Central High School
Cierra Wise