Cilane Innocent
Port Saint Lucie,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Walmart
Orlando, Florida
09.2011 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Security Officer
Allied Barton Security
Boca Raton, Florida
08.2009 - 09.2011
- Confirmed visitor identification prior to granting entry into the building.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Operated communication systems between officers stationed throughout the facility.
- Monitored premises and recorded activity in daily officer reports.
CNA/HHA
Comfort Keepers
Boca Raton, Florida
08.2004 - 02.2010
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Distributed drinking water and nourishment to residents.
Cashier
Boston Market
Boca Raton, FL
05.1997 - 11.2002
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Arts - Early Childhood Education And Care
Broward College
Fort Lauderdale, FL05-2013
Skills
- Scheduling
- Complaint resolution
- Account updating
- Punctuality and reliability
Timeline
Customer Service Representative
Walmart
09.2011 - Current
Security Officer
Allied Barton Security
08.2009 - 09.2011
CNA/HHA
Comfort Keepers
08.2004 - 02.2010
Cashier
Boston Market
05.1997 - 11.2002
Associate of Arts - Early Childhood Education And Care
Broward College