- Homelessness Outreach
- Advocacy Campaigns
- Community Cleanup
Cilla Chester
Brooklyn
Summary
Skilled community relations professional with strong background in fostering connections and facilitating communication between diverse groups. Proven track record of driving impactful community initiatives and programs. Expertise in collaboration, conflict resolution, and public outreach. Known for adaptive problem-solving and results-driven approach.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Community Liaison and Facilitator
OutSmartNYC
08.2022 - Current
- Played a pivotal role in recrafting presentations for OutSmart NYC, aligning with the mission to prevent sexual violence. Ensure content was inclusive as possible, drawing upon diverse perspectives to address unique challenges faced by LGBTQIA+ individuals and BIPOC communities.
- Applied hands-on insights from community moderation and customer support to assess and enhance OutSmart NYC's presentations. Pinpointed trends and gaps in information, bridging knowledge from various sub-communities to address emerging challenges.
- Organized community events, teaching volunteers and other staff mediation and conflict resolution skills.
- Engaged in collaborative efforts with moderation teams from various education and knowledge backgrounds to align content with community guidelines, present information in best received format, and provide necessary support to facilitating basis.
Wine Specialist/Manager
Judy’s
02.2020 - Current
- Effectively oversaw operations in a high-volume, compact bar environment, catering to all experiences of people from tourists to local regulars to their new families.
- Contributed to the creation and revision of house policies and procedures, including best practices for conflict and responsible alcohol service.
- Facilitated solutions for difficult situations involving customers or coworkers, enhancing team cooperation.
- Vigilantly observed the bar environment for potential issues, including monitoring customer interactions to uphold a positive and respectful atmosphere welcome to all.
Events Coordinator
Caveat Event Venue
03.2022 - 03.2023
- Managed small-scale event space by coordinating logistics with vendors and overseeing setup and breakdown. in coordination with floor managers, sound technicians, and live video editors.
- Utilized strong organizational skills to maintain inventory levels, track supplies, and deliver orders in a timely manner, ensuring ease and flow of service while keeping operation uninterrupted and running seamlessly.
- Adapted quickly to fast-paced and high-pressure environments, delivering warm, exceptional service under tight deadlines and maintaining composure during unexpected situations.
- Prioritized tasks effectively in a busy environment, ensuring timely restocking and accurate order processing. such as restock while also taking customer orders and making accurate transitions.
EMT, Logistics Coordinator
SeniorCare
04.2021 - 02.2022
- Assessed and managed patients in emergency situations, applying quick critical thinking and decision-making skills.
- Maintained knowledge of evolving EMS procedures and enhanced patient care by implementing skills with a personal touch.
- Thoroughly documented patient interaction and interviews for hospital report, insurance documents, company files, and patient record.
- Coordinated staffing, resources, and communication for large-scale events, including NYC Marathon and 5 Borough Marathon.
- Oversaw post-shift procedures, ensuring sanitation, cleaning, and restocking of trucks to sustain operational efficiency.
Events Coordinator
Cobblestone Catering
01.2018 - 03.2020
- Coordinated event preparations for weddings, corporate events, bridal showers, and large-scale gatherings, ensuring seamless execution and client satisfaction.
- Orchestrated staff schedules to ensure adequate coverage during events, enhancing team coordination and service delivery.
- Established communication link between office and kitchen, streamlining catering order processes for precise execution.
- Managed and optimized inventory of dry goods for retail store and kitchen necessities, ensuring efficient ordering processes to meet event demands and store needs.
- Implemented strategies to enhance the overall customer experience, contributing to positive feedback and repeat business.
- Provided exceptional customer service during deliveries, actively addressing inquiries about food origin, cooking processes, and allergy information.
Education
Emergency Medical Technician - Emergency Medicine
LaGuardia Community College
Long Island City, NY01-2021
Skills
- Community partnerships
- Community networking
- Resource mobilization
- Policy advocacy
- Community safety initiatives
- Individual and community advocacy
- Client and community service
- Public speaking
Certification
CPR Certified
Interests
Timeline
Community Liaison and Facilitator
OutSmartNYC
08.2022 - Current
Events Coordinator
Caveat Event Venue
03.2022 - 03.2023
EMT, Logistics Coordinator
SeniorCare
04.2021 - 02.2022
Wine Specialist/Manager
Judy’s
02.2020 - Current
Events Coordinator
Cobblestone Catering
01.2018 - 03.2020
Emergency Medical Technician - Emergency Medicine
LaGuardia Community College