Summary
Overview
Work History
Education
Skills
Timeline
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Cilynn McComish

Phoenix,Arizona

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

6
6
years of professional experience

Work History

Barista/Barista Trainer/Market

La Grande Orange Grocery And Pizzeria
06.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Memorized and followed exact recipes for mixing and preparing beverages, in addition to creating custom drinks for 100-300 customers a shift.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons, while remaining calm during periods of high volume.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

Retail Sales Associate

Columbia Sportswear
05.2021 - 10.2021
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Lead Server/Concierge

Mountain Park Senior Living
12.2017 - 04.2022
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05.2019

Skills

  • Cash Register Operation
  • Menu Memorization
  • Workstation Maintenance
  • Coffee machinery
  • Opening and closing duties
  • Staff Training

Timeline

Barista/Barista Trainer/Market

La Grande Orange Grocery And Pizzeria
06.2022 - Current

Retail Sales Associate

Columbia Sportswear
05.2021 - 10.2021

Lead Server/Concierge

Mountain Park Senior Living
12.2017 - 04.2022

High School Diploma -

Mountain Pointe High School

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Cilynn McComish