Cilynn McComish
Phoenix,Arizona
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Barista/Barista Trainer/Market
La Grande Orange Grocery And Pizzeria
06.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Memorized and followed exact recipes for mixing and preparing beverages, in addition to creating custom drinks for 100-300 customers a shift.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Increased repeat business by providing exceptional customer service and building rapport with patrons, while remaining calm during periods of high volume.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Retail Sales Associate
Columbia Sportswear
05.2021 - 10.2021
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Lead Server/Concierge
Mountain Park Senior Living
12.2017 - 04.2022
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2019
Skills
- Cash Register Operation
- Menu Memorization
- Workstation Maintenance
- Coffee machinery
- Opening and closing duties
- Staff Training
Timeline
Barista/Barista Trainer/Market
La Grande Orange Grocery And Pizzeria
06.2022 - Current
Retail Sales Associate
Columbia Sportswear
05.2021 - 10.2021
Lead Server/Concierge
Mountain Park Senior Living
12.2017 - 04.2022
High School Diploma -
Mountain Pointe High School
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