Lidya Tsegai
Houston,TX
Summary
Dynamic Barista and Trainer at Starbucks, adept in inventory management and Microsoft Office, enhanced customer satisfaction through exceptional service and efficient complaint resolution. Excelled in fostering team collaboration and training new hires, showcasing strong leadership and interpersonal skills. Proven track record in improving operational efficiency and maintaining high safety standards.
Overview
2
2
years of professional experience
Work History
Barista and Barista Trainer
Starbucks
Shopping Center, 710 Meyerland Plz, Houston, TX 77
12.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new baristas on company policy and procedures regarding food handling safety standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Associate Degree - Business Management
Houston Community College
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Adaptive and creative
- Cash Register Operation
- Inventory Management
- New Hire Training
- FLUENT IN LANGUAGE
Languages
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
Arabic
Full Professional
English
Full Professional
Timeline
Barista and Barista Trainer
Starbucks
12.2022 - Current
Associate Degree - Business Management
Houston Community College