Summary
Overview
Work History
Education
Skills
Timeline
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Cinda Ward

Maryville,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cellular Sales
08.2021 - Current
  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Proactively memorized company products and services.
  • Completed customer inquires, and kept active cases updated.
  • Assisted new hires on company-specific policies, procedures, and compliance guidelines.
  • Received multiple customer satisfaction ratings through voice, chat, and email communications.
  • Listened, diagnosed, and resolved technical issues through step by step solutions.
  • Politely addressed any customer complaints, escalating to upper management when necessary.

Enrollment Specialist

K-12 Online
03.2017 - 02.2020
  • Updated, entered and reviewed student enrollment data.
  • Communicated effectively via telephone and email with prospective students.
  • Communicated details about available classes, materials and services.
  • Helped students complete applications and navigate admissions processes.
  • Created and followed call scripts and flows to maximize effectiveness.

Education

High School Diploma -

Clark Fork Jr./ Sr. High School
Clark Fork, ID
06.2012

Skills

  • Critical Thinking
  • Computer Proficiency
  • Typing Proficiency
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

Cellular Sales
08.2021 - Current

Enrollment Specialist

K-12 Online
03.2017 - 02.2020

High School Diploma -

Clark Fork Jr./ Sr. High School

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Cinda Ward