Cinderella Kata
Fort Worth,TX
Summary
Service-oriented professional with expertise in Healthcare, Caregiving, Team Leadership, and Hospitality. Demonstrates strong skills in safety awareness, communication, conflict resolution, and teamwork, while effectively managing competing priorities. Committed to creating safe and memorable experiences, with a proven ability to assess situations, adapt to challenges, and provide exceptional personalized service. Seeking to leverage these strengths as a Flight Attendant.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Head Bartender
Fuzzy's Taco Shop
Grapevine, Texas
07.2025 - Current
- Greeted guests with a positive welcoming attitude and delivered professional customer service in fast-paced setting
- Resolved customer complaints and disputes to enhance satisfaction and loyalty.
- Enforced alcohol service policies while monitoring behavior and responding promptly to ensure safety and well-being of customers.
- Delivered attentive, individualized support, demonstrating patience and strong interpersonal communication to meet customer needs.
- Maintained a clean, organized, and safe service area while following established procedures and corporate standards
Neuro Rehabilitation Specialist/Shift Supervisor
Centre For Neuro Skills
Irving, Texas
03.2024 - 08.2026
- Coordinated individualized treatment plans with interdisciplinary neurorehabilitation teams, ensuring effective communication with individuals, families, coworkers, and leadership to convey and address critical information.
- Supervised daily operations and monitored patient outcomes to create a safe and welcoming environment.
- De-escalated challenging situations through active listening, clear communication, patience, and professionally effective conflict-resolution techniques while remaining calm and professional, especially during unexpected or high-pressure situations
- Adapted quickly to changing circumstances due to patient care while managing multiple priorities
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided on-the-job training to new staff members.
- Delegated tasks based on team members' skills to optimize productivity. to team members based on their strengths and skill sets.
- Proactively resolved issues during shifts to ensure smooth operations. that arose during the shift in a proactive manner.
Certified Nursing Assistant/ Caregiver
Parkshore Senior Living
Seattle, Washington
01.2020 - 02.2024
- Assisted patients with activities of daily living such as eating, bathing, grooming, and dressing while providing safety, empathy, trust, and comfort care services regardless of the patient's level of healthcare.
- Assisted Assisted ambulation of patients utilizing appropriate equipment safely and adhering to proper transfer techniques for the safety of patients and oneself.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Documented services provided to clients, ensuring accurate and up-to-date records.
- Built trust with clients and families, enhancing communication and collaboration in care.
- Developed respite care plans to optimize caregiver availability and support patient needs.
Server/Bartender
Parkshore Senior Living
Seattle, Washington
02.2022 - 01.2024
- Served food and beverages to multiple guests in Fine Dining environment, upholding high standards of presentation and accuracy while delivering exceptional customer care
- Provided attentive, courteous, personalized service to a diverse range of guests while maintaining a warm, professional, and welcoming environment
- Remained calm and composed when handling customer concerns, complaints, and challenging situations, using sound judgment and conflict resolution skills
- Built positive relationships with residents through strong communication, active listening, and a genuine commitment to exceptional service
- Ensured safety, sanitation, and company procedures for a safe and comfortable environment for guests and staff
Customer Service Agent
Worldwide Flight Services
Dallas, Texas
01.2016 - 08.2019
- Processed payments from customers for shipping services rendered.
- Provided customer service in accordance with company policies and procedures.
- Communicated shipment updates with ramp staff, dispatchers, and customer service teams.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated cargo acceptance, screening, and transfer with airline and ground teams.
- Coordinated with TSA & customs officials to facilitate clearance of international shipments and ensure smooth delivery.
- Followed airport safety rules, security procedures, and cargo handling standards.
- Perform pre‑flight safety checks on cargo freight with ULDs, cargo load weights, and dimensions while complying with safety and emergency procedures
Private Caregiver
Parkwood Retirement Home
Bedford, Texas
04.2015 - 12.2017
- Assisted retirement home residents with bathing, dressing, and personal hygiene.
- Monitored resident comfort, safety, and changes during private caregiving shifts.
- Provided companionship and emotional support to private care residents.
- Maintained a clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Event Bartender/ Server
ABC Bartending Events
Fort Worth, Texas
01.2015 - 10.2017
- Followed company policies, safety procedures, TABC alcohol regulations & requirements, sanitation standards, and responsible alcohol-service guidelines to maintain a safe environment
- Delivered attentive customer service to guests, addressing individual needs while demonstrating patience and professionalism across diverse backgrounds
- Established rapport with event staff and customers through active listening and personalized service, enhancing overall guest experience
- Coordinated services for various events with the team, adapting to changing demands and maintaining professional operations during high-volume periods
- Recognized and appropriately addressed customer concerns, conflicts, and potentially difficult situations using sound judgment and de-escalation skills
Education
High School Diploma -
Trinity High School
Euless, TX05-2014
Some College (No Degree) - Business Management
Dallas Christian College
Dallas, TXSkills
- Hospitality service expertise
- Alcohol regulations
- Sanitation standards
- Exceptional Customer service
- Guest service
- Personalized Customer/ Individual Support
- Policy & Procedure Compliance
- Conflict resolution
- Situational awareness
- Safety Awareness & Risk Prevention
- Emergency Response & Crisis Management
- Time Management
- Team leadership & Teamwork collaboration
Certification
- Adult, Child & Infant CPR/AED & First Aid
- BLS (Basic Life Support)
- Heartsaver CPR/AED
- Emergency First Aid/CPR/AED
- CBIS (Certified Brain Injury Specialist)
- Certified Nursing Assistant
Timeline
Head Bartender
Fuzzy's Taco Shop
07.2025 - Current
Neuro Rehabilitation Specialist/Shift Supervisor
Centre For Neuro Skills
03.2024 - 08.2026
Server/Bartender
Parkshore Senior Living
02.2022 - 01.2024
Certified Nursing Assistant/ Caregiver
Parkshore Senior Living
01.2020 - 02.2024
Customer Service Agent
Worldwide Flight Services
01.2016 - 08.2019
Private Caregiver
Parkwood Retirement Home
04.2015 - 12.2017
Event Bartender/ Server
ABC Bartending Events
01.2015 - 10.2017
High School Diploma -
Trinity High School
Some College (No Degree) - Business Management
Dallas Christian College