Cindi Beltran
Seagraves,TX
Summary
Dynamic Customer Service Manager and Sales Associate with a proven track record at Stripes Convenience Store. Excelled in resolving customer complaints, boosting satisfaction, and fostering a collaborative team environment. Skilled in organization and problem-solving, significantly reduced customer complaints through proactive strategies. Expert in customer service and financial transaction accuracy, ensuring repeat business and store appeal.
Overview
2025
2025
years of professional experience
Work History
Customer Service Manager
Stripes Convenience Store
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Stripes Convenience Store
02.2011 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Highschool -
Tele Bachillerato Estatal 8609
Pachera, Guerrero, México Skills
- Customer service
- Problem-solving
- Cleanliness
- Customer focused
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Stripes Convenience Store
02.2011 - Current
Customer Service Manager
Stripes Convenience Store
Highschool -
Tele Bachillerato Estatal 8609
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