Cindi Sims
Arvada,CO
Summary
Detail-oriented and knowledgeable medical office specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Patient Service Representative
Intermountain Healthcare
05.2024 - Current
- Operate an efficient Primary Care clinic front desk,answering incoming calls, obtaining and verifying patient demographics and insurance information, and assisting patients and visitors upon arrival.
- Schedule appointments for Family Practice and prepare all patient documents prior to the appointments.
- Fulfill Release of Information request by retrieving medical records, copying or scanning documents, and correctly responding to the requesting party while complying with HIPPA
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Office Specialist
Tallahassee Medical Group
08.2020 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Veterinary Receptionist
Animal Aid Society
07.2019 - 08.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with client
- Maintained office and waiting room, keeping common areas clean and tidy
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Veterinary Receptionist
Brevard Aid To Animals
02.2019 - 04.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Veterinary Technician
Affordable Vet Care
08.2017 - 11.2018
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Shelter Veterinary Technician
SPCA Of Brevard
06.2009 - 08.2017
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential h
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
Education
Certified Professional Coder-Apprentice, CPC-A - CPC-A
American Academy of Professional Coders (AAPC)
04.2024
High School Diploma -
Titusville High School
Titusville, FL05.2008
Skills
- Patient Scheduling
- HIPAA Compliance
- Patient confidentiality
- Medical Documentation
- Insurance Verification
- Coding Procedures
- CPT coding knowledge
- ICD-10 Proficiency
- HCPCS Level II
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridCertification
- CPC-A - Certified Professional Coder
Timeline
Patient Service Representative
Intermountain Healthcare
05.2024 - Current
Medical Office Specialist
Tallahassee Medical Group
08.2020 - Current
Veterinary Receptionist
Animal Aid Society
07.2019 - 08.2020
Veterinary Receptionist
Brevard Aid To Animals
02.2019 - 04.2019
Veterinary Technician
Affordable Vet Care
08.2017 - 11.2018
Shelter Veterinary Technician
SPCA Of Brevard
06.2009 - 08.2017
Certified Professional Coder-Apprentice, CPC-A - CPC-A
American Academy of Professional Coders (AAPC)
High School Diploma -
Titusville High School
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