CINDI SIMS
Arvada
Summary
Dedicated medical records professional with a proven track record of managing healthcare documentation efficiently and accurately. Proficient in organizing, analyzing, and maintaining medical records in compliance with regulatory standards. Skilled in electronic health record (EHR) systems and data management software. Strong analytical abilities to improve operational efficiency and streamline administrative processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Healthcare
Wheat Ridge
05.2024 - Current
- Operate an efficient Primary Care clinic front desk, answering incoming calls, obtaining and verifying patient demographics and insurance information, and assisting patients and visitors upon arrival.
- Schedule appointments for Family Practice and prepare all patient documents prior to the appointments.
- Fulfill Release of Information request by retrieving medical records, copying or scanning documents, and correctly responding to the requesting party while complying with HIPPA.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
Medical Office Specialist
Tallahassee Medical Group
Tallahassee
08.2020 - Current
- Processed insurance claims and verified patient eligibility for healthcare services.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Assisted with billing inquiries and resolved discrepancies in patient accounts.
- Ensured accuracy of medical documentation and data entry.
- Managed patient records using electronic health record systems.
- Maintained confidentiality and compliance with HIPAA regulations.
- Coordinated patient referrals to ensure timely access to medical services.
- Communicated with patients to gather necessary information for referral processes.
Veterinary Receptionist and technician
Animal Aid Society
Tallahassee
07.2019 - 08.2020
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Veterinary Receptionist
Brevard Aid To Animals
Melbourne
07.2019 - 08.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Veterinary Technician
Affordable Vet Care
Melbourne
02.2019 - 04.2019
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Shelter Veterinary Technician
SPCA Of Brevard
Titusville
06.2009 - 08.2017
- Streamlined intake process, effectively assessing new clients' needs and determining appropriate resources.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Education
HIGH SCHOOL DIPLOMA -
Titusville High School
Titusville, FLSkills
- Patient Scheduling
- HIPAA Compliance
- Patient confidentiality
- Medical Documentation
- Insurance Verification
- Coding Procedures
- CPT coding knowledge
- ICD-10 Proficiency
- HCPCS Level II
Certification
Certified Professional Coder (CPC) Online Training Course, AAPC, CPC-A 02173462
Timeline
Patient Service Representative
Intermountain Healthcare
05.2024 - Current
Medical Office Specialist
Tallahassee Medical Group
08.2020 - Current
Veterinary Receptionist and technician
Animal Aid Society
07.2019 - 08.2020
Veterinary Receptionist
Brevard Aid To Animals
07.2019 - 08.2020
Veterinary Technician
Affordable Vet Care
02.2019 - 04.2019
Shelter Veterinary Technician
SPCA Of Brevard
06.2009 - 08.2017
HIGH SCHOOL DIPLOMA -
Titusville High School