Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindia Ortiz

Houston

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2020 - Current
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Implemented efficient workflows, enhancing service speed and customer satisfaction.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Assistant

Almendarez Construction
12.2018 - Current
  • Maintained payroll records and documentation, ensuring confidentiality and data integrity.
  • Reviewed timecards for accuracy, identifying and rectifying errors prior to payroll submission.
  • Maintained payroll information by calculating, collecting, and entering data.

Barista

Starbucks
09.2018 - 01.2020
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Bachelor of Arts - Criminal Justice

Arizona State University
Tempe, AZ
05-2027

Skills

  • Cash handling

  • Employee training

  • Workplace safety

  • Staff management

  • Safety awareness

  • Policy enforcement

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
01.2020 - Current

Assistant

Almendarez Construction
12.2018 - Current

Barista

Starbucks
09.2018 - 01.2020

Bachelor of Arts - Criminal Justice

Arizona State University

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