Cindy Anderson
Forest City,IA
Summary
Driven Benefits Specialist with a proven track record at Keeler & Associates, adept in healthcare benefits and excelling in relationship building. Mastered explaining complex benefits and managing life event changes, ensuring high standards of customer service. Achieved efficient policy renewals and enhanced client communication, demonstrating significant improvements in client satisfaction and process efficiency.
Overview
22
22
years of professional experience
Work History
Benefits Specialist
Keeler & Associates
03.2020 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Insurance Agent
Aflac
07.2002 - 03.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Science - Psychology
Iowa State University
Ames, IA05.1987
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- Written and oral communication
- Relationship Building
Timeline
Benefits Specialist
Keeler & Associates
03.2020 - Current
Insurance Agent
Aflac
07.2002 - 03.2020
Bachelor of Science - Psychology
Iowa State University
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