Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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CINDY ARCE LA PORTILLA

RENO,NV

Summary

Adept at loan structuring and fostering client relationships, I leveraged my fluency in Spanish and problem-solving prowess at USBANK to enhance small business growth and satisfaction. My expertise in portfolio management and customer service, honed across notable financial institutions, consistently surpassed sales targets by at least 20%. I am looking to take my knowledge and continue to grow with in the banking environment and thank you for reviewing my resume.

Overview

14
14
years of professional experience
1
1
Certification

Work History

BUSINESS BANKER

USBANK
05.2021 - Current
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
  • Led training sessions for junior bankers, fostering a culture of continuous learning and professional development.
  • Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Worked with borrowing clients to procure updated financial information on ongoing basis.
  • Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
  • Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
  • Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
  • Counseled struggling businesses on debt restructuring options available through various loan programs offered by the bank.

Regional Banker

Greater Nevada Credit Union
06.2019 - 05.2021
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Strengthened client relationships through consistent follow-ups and proactive communication.
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
  • Collaborated with mortgage lenders to facilitate timely loan approvals for homebuyers seeking financing options.
  • Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
  • Educated clients on credit-building strategies, enabling them to improve their financial profiles.
  • Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
  • Handled cash transactions accurately, maintaining proper security measures to prevent theft or fraud incidents.

Personal Banker

US BANK
05.2010 - 06.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
  • Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
  • Maintained strict confidentiality of bank records and client information.
  • Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Education

AA GENERAL - CRIMINAL JUSTICE

TMCC
Reno, NV
01-2026

High School Diploma -

SPARKS HIGH SCHOOL
06-2005

Skills

  • Loan structuring
  • Teller Support
  • Portfolio Management
  • Cash Flow Forecasting
  • Cross-Selling Products
  • Credit assessment
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Computer Skills
  • Organizational Skills
  • SPANISH translation
  • Fluent SPANISH

Certification

  • DPS ( Document Preparation Specialist ) with the state of Nevada

Languages

Spanish
Full Professional

Timeline

BUSINESS BANKER

USBANK
05.2021 - Current

Regional Banker

Greater Nevada Credit Union
06.2019 - 05.2021

Personal Banker

US BANK
05.2010 - 06.2019

AA GENERAL - CRIMINAL JUSTICE

TMCC

High School Diploma -

SPARKS HIGH SCHOOL

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CINDY ARCE LA PORTILLA