Cindy Barthelemy
Brooklyn,NY
Summary
Hardworking and reliable patient care technician with strong ability in multitasking and solving problems. Offering patient focused, highly adept State-certified Patient care Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Certified Nursing Assistant
The Riverside Premier Rehabilitation and Healing Center
09.2021 - Current
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Customer Support (Administrative Assistant)
City Experts
02.2018 - 03.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Completed forms in accordance with company procedures
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Route and distribute incoming mail and emails
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Clerical
Kings Teller Service, CCR
10.2018 - 01.2019
- Handle a wide array of calls
- Maneuvered between multiple screens and programs
- Quick to de-escalate a situation; Interacted with customers both face to face and by phone in the utmost professional manner
- Organized clinical staff appointments for return weekly, bi-weekly or monthly calendar visits
- Answered and directed phone calls to appropriate clinical staff, and screened patients interested in treatments by providing them with information on services and various forms of payment.
Clerical Worker
Global Contact Service
03.2016 - 09.2018
- Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments
- Sorted and distributed business correspondence to correct department or staff members
- Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Collaborated with various departments to complete assigned tasks.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
Timeline
Certified Nursing Assistant
The Riverside Premier Rehabilitation and Healing Center
09.2021 - Current
Certified Phlebotomists
New York Institute of Health Careers
06.2021 - 08.2021
Certified Patient Care Technician -
New York Institute of Health Careers
06.2021 - 09.2021
Certified Nursing Assistant
New York Institute of Health Careers
06.2021 - 09.2021
Clerical
Kings Teller Service, CCR
10.2018 - 01.2019
Customer Support (Administrative Assistant)
City Experts
02.2018 - 03.2020
Clerical Worker
Global Contact Service
03.2016 - 09.2018
High School Diploma -
Clara Barton High School
Medical Assistant Certified -
Kings County Hospital
Education
High School Diploma -
Clara Barton High School
Brooklyn, NYMedical Assistant Certified -
Kings County Hospital
Certified Phlebotomists
New York Institute of Health Careers
Queens, NY 06.2021 - 08.2021
Certified Patient Care Technician -
New York Institute of Health Careers
Queens, NY 06.2021 - 09.2021
Certified Nursing Assistant
New York Institute of Health Careers
Queens, NY 06.2021 - 09.2021
Skills
- Data entry documentation
- Sensitive material handling
- Customer service
- Record vital signs such as temperature, blood pressure and respiration rate as directed by nurse staff in charge
- CPR/First aid certified
- Patient ambulation
- Collecting blood, tissue or other laboratory specimens and data
- Trained in recognizing the signs of physical, emotional and developmental needs of the patient
- Operated Electrocardiogram(EKG)
- Medical Procedures Understanding
- Measuring Bodily Fluids
- Patient Safety Management
- Responding to Emergencies
- Quick Problem Solver
- Efficient and Reliable Team Player
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