Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Cindy Bauer

Newton,NJ

Summary

Dynamic server with a proven track record at Rod's Steakhouse and Seafood, excelling in high-volume dining and exceptional customer service. Skilled in cash handling and guest engagement, I significantly increased sales through effective upselling. Known for a strong work ethic and being a supportive team player, I consistently enhanced dining experiences and cultivated loyal customer relationships. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience

Work History

Server

Rod's Steakhouse and Seafood
08.2023 - Current
  • Managed various tables concurrently while maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Checked guests' identification before serving alcoholic beverages.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Developed and maintained courteous and effective working relationships.

Server

That's Amore Restaurant
05.2022 - 06.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked guests' identification before serving alcoholic beverages.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Inspected dishes and utensils for cleanliness.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

No Degree - Business Administration

Sussex County Community College
Newton, NJ

High School Diploma -

Cornerstone Christian Academy
Randolph, NJ
06-1987

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Order accuracy
  • Allergy awareness
  • Dining area maintenance
  • Tableside etiquette
  • Table setting knowledge
  • Daily specials memorization
  • Wine service
  • Wine pairings
  • Server training
  • Warm and friendly
  • Team player

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Music - I am a professional singer and had my own country/pop band Now I sing solo at different venues/weddings when scheduled/
  • Cooking - I enjoy cooking many different cuisines, primarily Italian dishes
  • Acting and Theater - I have been a TV Movie extra in different TV shows such as, "Knights of Prosperity," and "Six Degrees," and Movies such as "American Gangster", "The Bourne Ultimatum" and "Gracie"

Timeline

Server

Rod's Steakhouse and Seafood
08.2023 - Current

Server

That's Amore Restaurant
05.2022 - 06.2023

No Degree - Business Administration

Sussex County Community College

High School Diploma -

Cornerstone Christian Academy

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Cindy Bauer