Cindy Berzoza
Springtown,TX
Summary
Senior HR Analyst with 13+ years of progressive Human Resources experience specializing in leave administration, ADA accommodations, FMLA compliance, benefits administration, and employee relations across public and private sectors. Recognized subject matter expert in interpreting complex federal, state, and local employment laws to ensure compliance and positive employee outcomes. Proven success supporting approximately 7,000 active employees and 4,000 retirees through strategic leave management, benefits administration, leadership development, and process improvement initiatives. Experienced facilitator of 50+ annual employee and leadership presentations related to benefits, leave administration, and workplace compliance. Bilingual in English and Spanish.
Overview
13
13
years of professional experience
Work History
Senior HR Leave & Benefits Analyst
City of Fort Worth – Human Resources Department
01.2017 - Current
- Serve as the City’s internal subject matter expert for leave administration, health benefits, tuition reimbursement, FMLA, ADA, and WPA compliance.
- Manage approximately 30 FMLA/ADA accommodation cases monthly, overseeing complex and escalated leave matters in collaboration with third-party administrators and internal stakeholders.
- Support approximately 7,000 active employees and 4,000 retirees by providing guidance on leave eligibility, benefits, accommodations, and compliance matters.
- Interpret and apply federal, state, and local employment laws, ensuring policy consistency and regulatory compliance.
- Facilitate the interactive accommodation process for ADA and WPA cases, reviewing medical documentation and recommending workplace accommodations.
- Partner with Absence Resources, Time and Labor, HRIS, and Medical Records teams to resolve leave-related system discrepancies and eligibility determinations.
- Analyze leave utilization trends and develop KPI reporting and workforce metrics to support leadership decision-making.
- Design and implement workflow improvements to streamline leave administration and ADA case management processes.
- Facilitate 50+ annual leadership trainings and employee presentations (in-person and virtual) on FMLA, ADA, leave administration, health benefits, compliance expectations, and other employee resources.
- Coordinate and deliver 50+ annual health benefits, open enrollment, and HR education presentations, including bilingual Spanish-language sessions and translated materials.
- Serve as liaison between HR Benefits and external client support to resolve employee inquiries and ensure service to employee satisfaction.
- Conduct retirement out-processing consultations regarding leave balances, benefits eligibility, and retirement-related HR matters.
- Managed and improved the Tuition Reimbursement Program, including process enhancements that streamlined employee request submissions and approvals.
- Assisted with implementation of employee benefits programs and cross-functional HR initiatives.
HR Assistant
Employee Solutions
01.2015 - 01.2016
- Maintained confidential HR records and ensured compliance with I-9 and E-Verify requirements.
- Supported recruitment, onboarding, drug screenings, and candidate outreach.
- Built strong relationships with contracted employers and candidates while delivering high-quality customer service.
- Coordinated benefits onboarding and responded to employee and employer inquiries.
Human Resources Coordinator
Maya Management Group
01.2013 - 01.2015
- Supported HR operations for approximately 150 employees across seven departments.
- Administered FMLA leave cases and facilitated workplace accommodations.
- Conducted employee investigations and prepared formal reports for leadership.
- Managed recruiting activities, onboarding, and workforce planning.
- Facilitated OSHA, workplace safety, and compliance training.
- Issued disciplinary documentation and supported performance management and employee relations processes.
Education
Associate Degree - Computer Architecture Design
Westwood College
Skills
FMLA / ADA / WPA Administration
Leave of Absence Management
Employee Relations & Case Management
Employment Law Compliance
Benefits Administration
Accommodation Interactive Process
Tuition Reimbursement Programs
Process Improvement & Workflow Optimization
Leadership & Employee Training
KPI Reporting & Data Analysis
Public Sector Human Resources
Systems: PeopleSoft 92, PeopleSoft Financials, Sedgwick, Absence Resources, Taleo, Empyrean, E-Verify, Open Cities, SharePoint, Excel, PowerPoint
Languages: Bilingual – English & Spanish (Translation and Interpretation)
Timeline
Senior HR Leave & Benefits Analyst
City of Fort Worth – Human Resources Department
01.2017 - Current
HR Assistant
Employee Solutions
01.2015 - 01.2016
Human Resources Coordinator
Maya Management Group
01.2013 - 01.2015
Associate Degree - Computer Architecture Design
Westwood College