Cindy Bouley
Hudson,NH
Summary
Dynamic professional with a proven track record at the Department of Administrative Services, enhancing team communication and streamlining administrative processes for efficiency. Expert in multitasking and organization, with a flair for financial reporting and maintaining ethical practices. Demonstrated ability to foster teamwork, significantly reduce paperwork turnaround time, and improve customer service standards.
Overview
18
18
years of professional experience
Work History
Program Assistant 2
Department of Administrative Services
Concord, NH
09.2016 - Current
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Streamlined administrative processes, significantly reducing paperwork turnaround time.
- Provided exceptional customer service when handling sensitive financial matters, maintaining a professional demeanor even during challenging situations.
- Maintained compliance with all relevant laws, regulations, and company policies during the collections process, ensuring ethical practices at all times.
- Handled correspondence with clients professionally and efficiently, ensuring timely responses and clear communication at all times.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
Clerk Interviewer
Department Of Justice And Attorney-General
Concord, NH
04.2015 - 09.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant Store Manager
New Hampshire State Liquor Store # 27
Nashua, NH
01.2012 - 03.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Franchise Owner
Quiznos Subs
Belmont, NH
08.2007 - 07.2011
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
Education
Franklin Pierce College
Nashua, NHNashua Community College
Nashua, NHSkills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Multiple priorities management
- Multi-line phone systems
- Remote working experience
- Operations support
- Financial reporting
- Bookkeeping
Timeline
Program Assistant 2
Department of Administrative Services
09.2016 - Current
Clerk Interviewer
Department Of Justice And Attorney-General
04.2015 - 09.2016
Assistant Store Manager
New Hampshire State Liquor Store # 27
01.2012 - 03.2015
Franchise Owner
Quiznos Subs
08.2007 - 07.2011
Franklin Pierce College
Nashua Community College