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Cindy Brewer
New Hartford,IA
Summary
Dynamic Food Service Leader with proven expertise in staff training, food safety, and sanitation standards. Committed to enhancing operational efficiency and fostering teamwork to drive customer satisfaction.
Overview
26
26
years of professional experience
Work History
Food Service Leader HP
Kwik Trip Inc.
Waverly, IA
04.2015 - Current
- Supervised daily operations and ensured compliance with food safety regulations.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, conducted audits, and minimized waste through efficient practices.
- Implemented training programs to enhance team performance and operational efficiency.
- Monitored sales trends to drive promotional strategies and enhance customer satisfaction.
- Fostered a positive work environment that encouraged teamwork and employee engagement.
- Developed standard operating procedures to streamline food preparation processes.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with management to develop successful marketing initiatives, attracting new customers to the establishment.
- Provided ongoing coaching and mentoring to junior staff members, helping them develop their skills in food preparation and service techniques.
- Conducted regular staff meetings to review performance metrics, address any concerns, and foster open communication within the team.
- Contributed positively towards company culture by fostering a supportive atmosphere where employees were encouraged to collaborate effectively as a team.
- Improved customer satisfaction by consistently providing high-quality food and service.
- Worked closely with the management to develop and implement staff training programs, leading to higher levels of employee satisfaction and improved service quality.
- Ensured all equipment was properly maintained and repaired as needed, reducing downtime for essential kitchen functions.
- Monitored food safety practices and enforced adherence to established policies, ensuring a consistently safe dining experience for customers.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during shifts.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Controlled expenses and boosted profitability by managing food and labor costs.
DAycare Provider
Self Employed
New Hartford, IA
01.2008 - 04.2015
- Provided nurturing care and supervision for children in a safe, engaging environment.
- Developed and implemented age-appropriate educational activities to promote learning and development.
- Managed daily schedules, ensuring timely meals, nap times, and recreational activities.
- Established positive relationships with parents through regular communication and updates on child progress.
- Monitored children's behavior and provided guidance to foster social skills and conflict resolution.
- Maintained cleanliness and organization of play areas, promoting a healthy atmosphere for children.
- Adapted activities to meet diverse needs of children, enhancing inclusivity within the daycare setting.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Offered top-notch care to 8+ children at once, ranging in age from 1 month to 13 years.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Encouraged creativity through various art projects and hands-on activities designed to stimulate imagination while building fine motor skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared students for kindergarten by teaching fundamentals of math.
- Delivered engaging storytime sessions that encouraged early literacy skills while sparking interest in reading among young learners.
- Participated in mandatory professional development activities.
General Laborer
Omega Cabinetry
Waterloo, IA
07.2000 - 01.2008
- Operated woodworking machinery to fabricate cabinetry components with precision.
- Maintained clean and organized work environment to promote safety and efficiency.
- Collaborated with team members to streamline workflow and enhance productivity on production line.
- Trained new employees on safe operation of tools and effective work practices.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Inspected tools and equipment to maintain safety and efficiency.
Education
High School Diploma -
Dike New Hartford Highschool
Dike, IAEMT Certificate - Emergency Medical Technician
Universityif Iowa
Iowa City, IA04-2013
Skills
- Staff recruitment and retention
- Food safety
- Staff training and development
- Cash handling proficiency
- Sanitation standards
- Continuous improvement mindset
- Motivational leadership
- POS system operation
Timeline
Food Service Leader HP
Kwik Trip Inc.
04.2015 - Current
DAycare Provider
Self Employed
01.2008 - 04.2015
General Laborer
Omega Cabinetry
07.2000 - 01.2008
High School Diploma -
Dike New Hartford Highschool
EMT Certificate - Emergency Medical Technician
Universityif Iowa