Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Bunn

Fernandina Beach,FL

Summary

Detail-oriented Customer Service Specialist with strong communication and problem resolution skills. Experienced in coordinating logistics and maintaining professionalism in high-pressure environments.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Family Support Services of North Florida
08.2021 - Current
  • Provided exceptional support to clients, addressing inquiries and resolving issues efficiently.
  • Conduct Live Scan go get FDLE backgrounds
  • Communicate with various agencies to obtain local background checks, 911 callout's , Civil records, Department of Florida Department of Juvenile Justice records
  • Developed and maintained comprehensive knowledge of family support resources available to clients.
  • Request and upload medical records for clients in Data Base
  • Incoming and out Coming Mail
  • Conduct Affidavit of Diligent Search
  • Conduct search with FLshots for client immunization records
  • Communicate professionally with families, agencies, school personal, Doctors offices, Hospitals, Local Sheriff Office, Post Offices and Court House

Celebrity Handler

Comic-Con
10.2013 - Current

Celebrity Handler is responsible for overseeing all aspects of assigned celebrity guests during conventions and live events. This role serves as the primary point of contact for talent, ensuring smooth logistics, schedule adherence, hospitality, security coordination, and positive guest interactions while maintaining professionalism and discretion at all times.

  • Serve as the dedicated point of contact for assigned celebrity guests.
  • Coordinate arrival, transportation, hotel check-in, and departure logistics.
  • Review and execute contractual obligations (photo ops, autographs, panels, meet-and-greets).
  • Ensure green room readiness and hospitality needs are met.
  • Anticipate and respond to talent needs with professionalism and discretion.
  • Handle sensitive situations calmly and efficiently.
  • Provide on-site assistance during panels and media appearances
  • Coordinate with event producers, operations, photo op teams, and vendors.
  • Report issues or concerns to Event Management promptly.
  • Maintain confidentiality regarding talent schedules and personal matters.

Women's Department Lead

Old Navy
10.2014 - 12.2021
  • Led women's department operations, ensuring optimal stock levels and product presentation.
  • Trained and mentored team members on customer service best practices and sales techniques.
  • Developed merchandising strategies to enhance product visibility and drive sales.
  • Implemented inventory control measures, improving accuracy in stock management processes.
  • Executed floor sets, promotional updates, and visual standards in alignment with company guidelines.
  • Ensured product displays are organized, replenished, and visually appealing.
  • Maintained cleanliness and organization within the department.
  • rovide outstanding customer service consistent with Old Navy brand values.
  • Assisted customers with product knowledge, styling advice, and promotions.
  • Resolve customer concerns professionally and efficiently.

Social Services Technician

Ga Department of Family and Children's Services
08.2000 - 11.2017
  • Provided case management support for clients accessing social services and resources.
  • Assessed client needs to develop individualized service plans and interventions.
  • Collaborated with community organizations to enhance service delivery and resource availability.
  • Facilitated workshops on life skills, parenting, and financial literacy for client empowerment.
  • Conduct live scan to get Ga federal back ground checks
  • Support foster caregivers and families by providing information, resources, and referrals for services (legal, medical, educational, and community support).
  • Provide contact and follow-up support after placements — checking in soon after a child enters a home.
  • Serve as a liaison between caregivers and DFCS case managers, providers, and community partners to help stabilize placements.
  • Processed Snap, Medicaid and TANAF applications
  • Transported clients to medical appointments
  • Conducted weekly visitations between Parents and Children
  • Conducted DNA test to establish Paternity
  • conduced Affidavit of Deligent Search
  • communicated with various agencies to get local back ground checks, 911 callout's, civil records, Department of Juvenile records, medical records and school records

Education

Child Development Associate - Early Childhood Care And Education

West Georgia Technical Collage
Carrollton, GA
06-2000

High School Diploma -

Newnan High School
Newnan, GA
06-1990

Skills

  • Good communication skills
  • Problem resolution
  • Price quotes
  • De-escalation techniques
  • Active listening
  • Follow-up skills
  • Clerical support
  • Critical thinking
  • Documentation
  • Conflict resolution
  • Product knowledge
  • Dispute resolution
  • Product sales
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Calm under pressure

Timeline

Customer Service Specialist

Family Support Services of North Florida
08.2021 - Current

Women's Department Lead

Old Navy
10.2014 - 12.2021

Celebrity Handler

Comic-Con
10.2013 - Current

Social Services Technician

Ga Department of Family and Children's Services
08.2000 - 11.2017

Child Development Associate - Early Childhood Care And Education

West Georgia Technical Collage

High School Diploma -

Newnan High School
Cindy Bunn