Cindy Campbell
Grand Forks,ND
Summary
Charismatic and hardworking employee with over 8 years of customer service experience. Team player who maintains a positive and upbeat attitude at all times. Devoted to giving every customer a positive and memorable encounter.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Amazon
Winchester, KY
08.2012 - 03.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Communicated regularly with customers regarding their orders status.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Deli Clerk
Hugo's Deli
Grand Forks, ND
10.2011 - 09.2013
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Education
Associate of Arts - General Education
Lincoln Land Community College
Springfield, IL05-2012
Skills
- Call Center Operations
- Inbound Phone Call Management
- Call Documentation Skills
- Database Research
- Problem-Solving Skills
- Delivery Tracking
- Safe Food Handling Practices
- Food Preparation
- Product Recommendations
- Product Rotation
- Cleaning and Sanitizing
References
References available upon request.
Timeline
Customer Service Associate
Amazon
08.2012 - 03.2021
Deli Clerk
Hugo's Deli
10.2011 - 09.2013
Associate of Arts - General Education
Lincoln Land Community College
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