Cindy Caraveo
Kermit,TX
Summary
Persistent Recovery Agent committed to providing excellent customer service and preventing impending loss through negotiation and the enforcement of collection campaigns. Gifted at negotiating settlements or monthly payment allowances and assisting debtors in setting up payment plans. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Bail Bond Agent
Freedom Bail Bonds El Paso
Kermit, TX
08.2023 - Current
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
Assistant Manager
Loves Travel Stop
Kermit, TX
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Closing Manager
Lowes Market
Kermit, TX
03.2010 - 05.2013
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed inventory levels for optimal efficiency, ordering stock as needed to prevent shortages or overstocking issues.
Manager's Assistant
Dairy Queen Restaurant
Kermit, TX
04.2003 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Ged -
Kermit High School
Kermit, TX08.2006
Skills
- Searching records
- Quick Decision Making
- Strong negotiation skills
- Cash Management
- Stress Tolerance
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Timeline
Bail Bond Agent
Freedom Bail Bonds El Paso
08.2023 - Current
Assistant Manager
Loves Travel Stop
06.2022 - Current
Closing Manager
Lowes Market
03.2010 - 05.2013
Manager's Assistant
Dairy Queen Restaurant
04.2003 - 09.2007
Ged -
Kermit High School