Cindy Castleberry
Keller,TX
Summary
Accomplished Clinical Manager with a proven track record at Lone Star Endoscopy, demonstrating exceptional patient care and education, alongside staff development. Known for building strong relationships with physicians and staff, evidenced by a Press Ganey top performer accolade for five years. Expert in patient safety and staff scheduling, contributing to a AAAHC review with no deficiencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Manager
Lone Star Endoscopy
01.2020 - Current
- Regularly evaluated employee performance and provided feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Endo RN
Lone Star Endoscopy
10.2017 - 01.2020
- Acquired my CGRN certification in 2021
- Helped open Southlake as a new facility.
- Float nurse and charge when Clinical Manager was out.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided patient care in Pre, Intra Op and Post Op
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis, treatment options, disease process, and management and lifestyle options.
Surgical RN
Clearview Eyecare
01.2006 - 12.2019
- Pre, Intra and Post Op nurse.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Endo RN
Lone Star Endoscopy
07.2014 - 10.2017
- Pre , Intra and Post Op nurse.
- Managed care from admission to discharge.
- Educated family members and caregivers on patient care instructions.
- Worked as a float nurse and was flexible to be where their was a need.
Nurse Manager
KDJ Consultants
12.2009 - 07.2014
- Participated in daily meetings for 6 months out of the year with United Healthcare looking at data regarding demographics and healthcare trends.
- Participated 6 months out of the year in healthcare research data collection for hospital systems helping to develop gold standards for data collection.
- Coordinated a team of nurses from multiple states on data collection and use of EMRs.
- Followed up with provider offices investigating any medical record discrepancies in patient care.
Education
Bachelor of Science - Nursing
University of Oklahoma
Norman, OKSkills
- Patient care and education
- Staff scheduling
- Patient safety is the guiding principal for clinical decision making
- Relationships matter, I am proactive in creating relationships with physicians, staff, patients and with our physicians' clinic staff
- Evidence of success in my current role: Press Ganey top performer for all 5 years, AAAHC review with no deficiencies
Certification
CGRN
Timeline
Clinical Manager
Lone Star Endoscopy
01.2020 - Current
Endo RN
Lone Star Endoscopy
10.2017 - 01.2020
Endo RN
Lone Star Endoscopy
07.2014 - 10.2017
Nurse Manager
KDJ Consultants
12.2009 - 07.2014
Surgical RN
Clearview Eyecare
01.2006 - 12.2019
Bachelor of Science - Nursing
University of Oklahoma
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