Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cindy Crist

Darlington,WI

Summary

Compassionate and skilled Economic Support Specialist experienced working in challenging environments. Equipped to handle fast paced work serving needs of individuals and families under stress from diverse economic issues. Coordinate services with excellent analytical, case management and problem-solving abilities. Trained to keep detailed, impeccable records. Excited about opportunity to take next career step with Aging and Disability Resource Center of Lafayette County.

Overview

18
18
years of professional experience

Work History

Economic Support Specialist

Lafautesurmer
Darlington, WI
10.2018 - Current
  • Improved efficiency in case management by maintaining organized records of client interactions and updates on personal cases
  • Determined correct services and program resources for individual needs
  • Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process for Badger Care, Food Share, and Medicaid programs
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls and situations professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
  • Partnered with county professionals for accurate data entry to ensure maximum benefits available for individuals and households
  • Knowledge of Lafayette County’s resources and how they work together to provide optimal client resources

Insurance Sales Agent

Cary Ziltner Agency State Farm Insurance
Darlington, WI
10.2006 - 02.2024
  • Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding sales process to address customer needs
  • Set up clients with new policies, including calculation of premiums and establishing payment methods
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
  • Boosted client satisfaction and retention by providing world-class insurance services to existing customer base
  • Made referrals based on clients needs to other professionals within organization as needed to provide a comprehensive customer experience

Real Estate Closing Coordinator

Lafayette Land Title
Darlington, WI
05.2017 - 10.2018
  • Assisted with closing process by coordinating Real Estate Agents, lenders, attorneys, and escrow companies to obtain documents and clear any title issues
  • Facilitated signings of final loan documents by borrowers, sellers, and witnesses as required by law
  • Copied and summarized recorded documents such as mortgages, trust deeds, and contracts affecting property titles

Education

Bachelor of Arts - Business Management

Edgewood College
Madison
05-2007

Skills

  • Caseload Management
  • Application coordination
  • Customer service and assistance
  • Eligibility checks
  • Business Intelligence
  • Management Experience
  • Detail-Oriented
  • Critical Thinking
  • Training & Development

Affiliations

  • Darlington Wrestling Club President
  • Cheerleading Advisor Darlington High School
  • Boys Baseball Coach-7th Grade Darlington

Timeline

Economic Support Specialist

Lafautesurmer
10.2018 - Current

Real Estate Closing Coordinator

Lafayette Land Title
05.2017 - 10.2018

Insurance Sales Agent

Cary Ziltner Agency State Farm Insurance
10.2006 - 02.2024

Bachelor of Arts - Business Management

Edgewood College

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Cindy Crist