Cindy Cruz
Las Vegas,NV
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Desk Sales Remote!
Lumen
10.2022 - 11.2023
- Drove team revenue totals by bringing in top sales numbers.
- Performed work according to project schedules and established quality standards.
- Handled administrative duties, filing, and errands.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored and reported on project risks and proposed solutions.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Made 218 sales in one year calling old and new customers
Lead Remote Agent
Encompass Media Group
09.2020 - 10.2022
- Identified appropriate marketing channels and target customers for campaigns.
- Designed and implemented advertising and public relations activities.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Researched and evaluated potential new markets and products.
- Utilized specialized software to capture and process data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Established and managed relationships with external data providers and research vendors.
- Trained new staff
- Managed field route and work
Kitchen Supervisor
Hilton Hotels Corporation
09.2018 - 10.2022
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served consistent portions following recipes and control standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Set and oversaw weekly and special event menu plans.
- Kept 98% Quality scores
Education
GED -
Del Sol
Skills
- Sales Closing
- Sales Consultation
- Sales Development
- Customer Needs Assessment
- Client Service
- Customer Success Management
- Product Promotions
- Analytical Thinking
- Planning and Coordinating
- Detail Oriented
- Teamwork and Collaboration
- Sales Force
- Excell
- Microsoft
- Quality Control
- Data Warehousing
- Quality Assurance Controls
- System Troubleshooting
- Problem-Solving
- Customer Relationship Management
- Data Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desk Sales Remote!
Lumen
10.2022 - 11.2023
Lead Remote Agent
Encompass Media Group
09.2020 - 10.2022
Kitchen Supervisor
Hilton Hotels Corporation
09.2018 - 10.2022
GED -
Del Sol
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