Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Cindy DeLeo

Napa,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Merrill Lynch
Plainsboro, NJ
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Assistant

Guida Management
Vero Beach, FL
03.1990 - 02.2004
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.


Owner

Bobby V Resturant
Trenton, NJ
04.1986 - 07.1988


  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

GED -

Pennsbury High School
Fairless Hills, PA
06.1984

Skills

  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Order and Refund Processing
  • Issue and Complaint Resolution

Certification

WSET 1

Napavalley Wine Course

Timeline

Office Assistant

Guida Management
03.1990 - 02.2004

Owner

Bobby V Resturant
04.1986 - 07.1988

Customer Service Representative

Merrill Lynch

GED -

Pennsbury High School

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Cindy DeLeo