Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cindy Deming

Arlington,WI

Summary

Review Coordinator with extensive experience in managing authorization processes across various industries. Proven track record of coordinating multiple teams to ensure timely and accurate case completion. Strong organizational, problem-solving, and communication skills contribute to effective project management and challenge navigation.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Review Coordinator II

Dean Healh Plan by Medica
Madison, WI
01.2020 - Current
  • Manage all work queues, faxes, and call trackers independently.
  • Expertise in processing inpatient and outpatient authorizations, including transplant and pharmacy.
  • Facilitate problem resolution between customers and other departments within the organization.
  • Handle customer service and member inquiries via phone, resolving issues, and providing information.
  • Utilize multi-departmental communication to resolve member or team issues.
  • Partnered with team members by collecting and presenting the required documents to complete an external audit.

Medical Assistant

SSM Health Dean Medical Group
Madison, WI
09.2002 - 12.2020
  • Assisted physicians by preparing patients and assisting with procedures, including EKGs, stress tests, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Supervised both clinical and administrative duties in medical office setting, including surgery scheduling and teaching, ordering supplies and assisting wound care specialist.
  • Acted as liaison between physician and patient, answering questions and delivering test results.

Medical Assistant

Physicians Immediate Care
Rockford, IL
06.1993 - 03.2001
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Identified operational improvements to drive efficiency and quality of care.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted Physicians by setting up laceration trays and assisting with Trauma injuries.
  • Acted as liaison between physician and patient, answering questions and delivering test results.

Medical Assistant

KSB Medical Group
Oregon, IL
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Escorted patients to examination rooms and documented medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.

Education

Diploma - Medical Assistant Program

Rockford Business College
Rockford, IL
05.1992

High School Diploma -

Mt. Morris High School
Mt. Morris, IL
05.1987

Skills

  • Multi-tasking
  • Attention to detail
  • Proficient in Guiding Care, Essette, and Epic
  • Calm under pressure
  • Member and family communication
  • Customer service and support
  • Advanced authorization knowledge
  • Team collaboration
  • Compliance regulations

Certification

  • First Aid/CPR

References

References available upon request.

Timeline

Review Coordinator II

Dean Healh Plan by Medica
01.2020 - Current

Medical Assistant

SSM Health Dean Medical Group
09.2002 - 12.2020

Medical Assistant

Physicians Immediate Care
06.1993 - 03.2001

Medical Assistant

KSB Medical Group

Diploma - Medical Assistant Program

Rockford Business College

High School Diploma -

Mt. Morris High School

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