Kevin Dibble
Clarkston,MI
Summary
Proven expertise in field service management and a knack for troubleshooting and repair, demonstrated through impactful roles at Apex Tool Group and Lagrone Lawn and Snow. Excelled in fostering trust-based relationships, enhancing customer satisfaction, and consistently meeting sales quotas. Skilled in both technical and interpersonal communication, ensuring high client retention and compliance with safety standards.
Overview
2026
2026
years of professional experience
Work History
Tool Repair Supervisor
Elevated Industrial Solutions
01.2025 - Current
- Supervised repair team to ensure efficient workflow and adherence to safety standards
- Calibrating DC torque tools
Landscape Foreman
Lagrone Lawn and Snow
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
Senior Field Service Technician
Apex Tool Group
02.2011 - 02.2023
- Diagnosed errors and determined proper solutions.
- Properly completed work reports for each field visit.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
Aftermarket Sales Representative
Apex Tool Group
02.2011 - 02.2022
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
No Degree - General Studies
Oakland Community College
Auburn Hills, MIHigh School Diploma -
Waterford Mott High School
Waterford, MI06-2005
Skills
- Field Service Management
- Troubleshooting and repair
Timeline
Tool Repair Supervisor
Elevated Industrial Solutions
01.2025 - Current
Senior Field Service Technician
Apex Tool Group
02.2011 - 02.2023
Aftermarket Sales Representative
Apex Tool Group
02.2011 - 02.2022
High School Diploma -
Waterford Mott High School
Landscape Foreman
Lagrone Lawn and Snow
No Degree - General Studies
Oakland Community College