Cindy Fernandez
Chicago,IL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 19 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Project Manager
Chicago Veterans
12.2022 - 08.2023
- Coordinated and executed community outreach for fundraising opportunities for annual Ruck March event.
- Collaborated with external stakeholders to ensure all Veteran inquires were executed.
- Planned and coordinated fundraising events.
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Cultivated relationships with existing and potential donors to increase donations.
- Created project schedules and task lists with milestones and tracked mechanisms to ensure timely completion.
- Negotiated and managed third-party contracts related to project deliverables.
Special Education Teacher Assistant
Chicago Public Schools, Kelvyn Park High School
08.2022 - 03.2023
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
Lead Recruiter
Northwestern Mutual
04.2022 - 07.2022
- Obtained over 140 leads, sourced and surpassed organization's new career contract goals by 50%.
- Responsible for all office recruiting efforts for financial services /wealth management sales roles.
- Worked closely with Managing Partner and leadership team, developed strategies for all recruiting efforts, and proactively worked with community to share career opportunities.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Elected Official Candidate Recruiter
Leadership for Educational Equity - LEE
04.2021 - 03.2022
- Coordinated and executed outreach to 60+ team-identified members per day to inspire and compel members to act toward running for elected office in 2021-2022 election cycle.
- Conduct one-on-one zoom, leadership development coaching calls with identified members.
- Advised on marketing strategies for member engagement.
- Operated and maintained applicant tracking and candidate management systems.
Community Engagement Manager (Contract)
Chicago Veterans
03.2021 - 06.2021
- Recruited and cultivated pipeline of volunteers and participants to assist with development of digital, email and social media, marketing campaigns.
- Increased fundraising efforts by 30% in 60 days.
- Developed surveys for Veteran community to assess program needs.
- Increased suicide prevention awareness through annual Chicago Veterans Ruck March, which engages overall 2,200 vets and civilians across the U.S.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Account Executive
All Stat Portable
03.2019 - 03.2021
- Supported Director of Sales in developing & implementing strategies to expand services.
- Responsible for overall management, performance and development of $120M account portfolio.
- Developed trusted advisor relationships with key accounts, administrators and other healthcare professionals.
- Demonstrated ability to work unsupervised, managing own work for 6-month period. In that time, successfully maintained 100 accounts while cross selling $50K in new services in new business.
- Attended networking events to build relationships and identify sales opportunities.
- Onboarded new employees with training and new hire documentation.
Senior Account Manager
Niven Marketing Group
08.2017 - 07.2018
- Developed strategies to grow accounts and increased sales by 25%
- Collaborated with IT Director to develop and establish Customer Relationship Management (CRM) system to organize and optimize customer relations.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Senior Account Manager
CVS Health
01.2005 - 10.2016
- Managed day-to-day client support activities, setup new prescription saving plans, optimized plan changes, analyzed complex problems, and identified root causes.
- Managed timelines with internal staff and clients while effectively communicating program deliverables to internal stakeholders.
- Facilitated development of Request for Proposal (RFP) database, leading to new programs with increased quality and responsiveness, thus increasing organization's network contracts.
- Synthesize data sets to identify rebates according to contractual provisions.
- Collaborated with internal stakeholders to leverage existing Clinical program database to increase business by $2.5M.
Education
B.A., Public Relations, Advertising, and Applied Communication -
DePaul University
Chicago, ILSkills
- Ability to communicate, present and influence key accounts at all levels, exclusively C-level executives
- Decision Making
- Strategic Planning
- Relationship Building
- Adaptability
- Experience with Salesforce, NetSuite, SharePoint, and Bullhorn
- Fundraising Events
- Cross-functional Coordination
Volunteer Experience
Chicago Veterans non-profit, Chicago, IL, Board Member, 09/01/21, 08/01/22
- Collaborated with Board Members to establish medium- and long-term goals.
- Implemented and approve fundraising efforts for annual events/programs.
Call Time Manager- 2022 Congress Election Cycle-Karin Norrington Reaves, 03/01/22, 04/01/22
- Determined board call time priorities in coordination with Finance Director, Staff principals during call time, log all activity in software system, assured call lists were ready for call time, performed all follow up to daily call time calls. Tracked progress of the call time program and producing regular reports for board and Finance Director. Supported with event logistics, Recruited staff for fundraising events, Assisted in all fundraising event facilitations
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
Chicago Veterans
12.2022 - 08.2023
Special Education Teacher Assistant
Chicago Public Schools, Kelvyn Park High School
08.2022 - 03.2023
Lead Recruiter
Northwestern Mutual
04.2022 - 07.2022
Elected Official Candidate Recruiter
Leadership for Educational Equity - LEE
04.2021 - 03.2022
Community Engagement Manager (Contract)
Chicago Veterans
03.2021 - 06.2021
Account Executive
All Stat Portable
03.2019 - 03.2021
Senior Account Manager
Niven Marketing Group
08.2017 - 07.2018
Senior Account Manager
CVS Health
01.2005 - 10.2016
B.A., Public Relations, Advertising, and Applied Communication -
DePaul University
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