Cindy Fernandez
Chicago,IL
Summary
Results-oriented Senior Account Executive, with excellent client oversight, issue resolution and relationship building expertise. Proven track record of building customer relationships and successfully closing sales.
Adaptable and motivated by new challenges, with strong collaborative skills leading to optimum outcomes.
Overview
20
20
years of professional experience
Work History
Account Executive
All Stat Portable
Skokie, IL
07.2024 - Current
- Serve as lead for all customer account management matters for 135 accounts.
- Forecast and track key account metric.
- Prepare data and reports for dedicated accounts.
- Develop new business with existing clients and or identify areas of improvement to meet performance standards.
Bartender
O'Hare International Airport BT Express
Chicago, IL
03.2023 - 07.2024
- Solely manage full bar, increased sales by 45% within 6 months.
- Maintain professionalism and excellent service during extremely high volume shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Program Manager (Contract)
Chicago Veterans
Chicago, IL
12.2022 - 08.2023
- Coordinated and executed community outreach for fundraising opportunities for annual Ruck March event
- Managed approximately 50 calls, and emails per day from Veteran community.
- Negotiated and managed third-party contracts (city permits) related to project deliverables.
- Managed all social media inquiries related to Veteran assistance.
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Cultivated relationships with existing and potential donors to increase donations.
- Created project schedules and task lists with milestones and tracked mechanisms to ensure timely completion.
Special Education Teacher Assistant
Chicago Public Schools, Kelvyn Park High School
Chicago
08.2022 - 03.2023
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Assisted in the coordination and implementation of various community engagement events throughout school year as part of school's community engagement coordinator.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
Lead Recruiter
Northwestern Mutual
Rosemont, IL
04.2022 - 07.2022
- Obtained over 140 leads, sourced and surpassed organization's new career contract goals by 50%.
- Responsible for all office recruiting efforts for financial services /wealth management sales roles.
- Worked closely with Managing Partner and leadership team, developed strategies for all recruiting efforts, and proactively worked with community to share career opportunities.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Elected Official Candidate Recruiter
Leadership for Educational Equity - LEE
Remote
04.2021 - 03.2022
- Coordinated and executed outreach to 60+ team-identified members per day to inspire and compel members to act toward running for elected office in 2021-2022 election cycle.
- Conduct one-on-one zoom, leadership development coaching calls with identified members.
- Advised on marketing strategies for member engagement.
- Operated and maintained applicant tracking and candidate management systems.
- Developed comprehensive training materials for staff and volunteers, ensuring consistency in program delivery across different community settings.
Community Engagement Manager (Contract)
Chicago Veterans
Chicago, IL
03.2021 - 06.2021
- Recruited and cultivated pipeline of volunteers and participants to assist with development of digital, email and social media, marketing campaigns.
- Increased fundraising efforts by 30% in 60 days.
- Developed surveys for Veteran community to assess program needs.
- Increased suicide prevention awareness through annual Chicago Veterans Ruck March, which engages overall 2,200 vets and civilians across the U.S.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Account Executive
All Stat Portable
Skokie, IL
03.2019 - 03.2021
- Supported Director of Sales in developing & implementing strategies to expand services.
- Responsible for overall management, performance and development of $120M account portfolio.
- Developed trusted advisor relationships with key accounts, administrators and other healthcare professionals.
- Demonstrated ability to work unsupervised, managing own work for 6-month period. Successfully maintained 100+ accounts while cross selling ~$50k in new business (G-tube Reinsertion).
- Attended networking events to build relationships and identify sales opportunities.
- Onboarded new employees with training and new hire documentation.
Senior Account Manager
Niven Marketing Group
Carol Stream, IL
08.2017 - 07.2018
- Developed strategies to grow accounts and increased sales by 25%
- Collaborated with IT Director to develop and establish Customer Relationship Management (CRM) system to organize and optimize customer relations.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Senior Account Manager
CVS Health
Northbrook, IL
01.2005 - 10.2016
- Managed day-to-day client support activities, setup new prescription saving plans, optimized plan changes, analyzed complex problems, and identified root causes.
- Managed timelines with internal staff and clients while effectively communicating program deliverables to internal stakeholders.
- Facilitated development of Request for Proposal (RFP) database, leading to new programs with increased quality and responsiveness, thus increasing organization's network contracts.
- Synthesize data sets to identify rebates according to contractual provisions.
- Collaborated with internal stakeholders to leverage existing Clinical program database to increase business by $2.5M.
Education
B.A., Public Relations, Advertising, and Applied Communication -
DePaul University
Skills
- Ability to communicate, present and influence key accounts at all levels, exclusively C-level executives
- Experience with Salesforce, NetSuite, SharePoint, and Bullhorn
- Client Relationship Management
- Networking skills
- Decision Making
- Strategic Planning
- Adaptability
- Fundraising/Marketing Events
- Cross-functional Coordination
Languages
Spanish
Native or Bilingual
Timeline
Account Executive
All Stat Portable
07.2024 - Current
Bartender
O'Hare International Airport BT Express
03.2023 - 07.2024
Program Manager (Contract)
Chicago Veterans
12.2022 - 08.2023
Special Education Teacher Assistant
Chicago Public Schools, Kelvyn Park High School
08.2022 - 03.2023
Lead Recruiter
Northwestern Mutual
04.2022 - 07.2022
Elected Official Candidate Recruiter
Leadership for Educational Equity - LEE
04.2021 - 03.2022
Community Engagement Manager (Contract)
Chicago Veterans
03.2021 - 06.2021
Account Executive
All Stat Portable
03.2019 - 03.2021
Senior Account Manager
Niven Marketing Group
08.2017 - 07.2018
Senior Account Manager
CVS Health
01.2005 - 10.2016
B.A., Public Relations, Advertising, and Applied Communication -
DePaul University