Cindy Ferreyra
Centerton,AR
Summary
Proactive and adaptable, excelled at Walmart by enhancing front-end efficiency and customer satisfaction. Leveraged strong work ethic and problem-solving skills to identify and implement process improvements, significantly reducing transaction times. Expert in handling sensitive information, ensuring confidentiality and integrity. Trained new staff, fostering a culture of teamwork and exceptional service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Being organized and able to take on added responsibilities to meet our team goals. Also being able to provide help when it comes to language barriers.
Overview
6
6
years of professional experience
Work History
Front End Customer Service Associate
Walmart
04.2019 - Current
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Improved overall efficiency of the front end by suggesting process improvements to management.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Processed personal information for customers, maintaining confidentiality and data integrity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Facilitated money transfers, delivering prompt and accurate service to customers.
- Handled sensitive personal information with utmost confidentiality and professionalism.
Education
No Degree - Optician
Penn Foster Career School
Scranton, PA08-2025
High School Diploma -
Bentonville West High School
Centerton, AR05-2021
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Schedule coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Reliability
- Adaptability and flexibility
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Front End Customer Service Associate
Walmart
04.2019 - Current
No Degree - Optician
Penn Foster Career School
High School Diploma -
Bentonville West High School
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