Cindy Giron-Viglianti
Elizabeth,NJ
Summary
Dynamic professional with extensive expertise in team leadership and operational management, driving collaboration and achieving impactful results. Demonstrated ability in conflict resolution, process optimization, and strategic planning, adapting seamlessly to evolving business needs. Recognized for reliability and strong communication skills, fostering a productive work environment that empowers teams to excel. Committed to leveraging strengths to enhance organizational performance and drive success. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service Representative
East Coast Warehouse
Elizabeth, NJ
02.2024 - 10.2025
- Facilitated customer satisfaction through prompt and effective resolution of inquiries and complaints.
- Administered order processing and maintained inventory accuracy through effective use of warehouse management systems.
- Guided new team members to enhance customer service skills and ensure adherence to protocols.
- Implemented streamlined communication protocols among departments to enhance overall operational performance.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Conducted thorough reviews of customer accounts to identify and resolve discrepancies and errors.
Supervisor/Manager on Duty
Johnny Rockets
Elizabeth, NJ
09.2010 - 09.2025
- Achieved a 5% increase in monthly sales by effectively training front-of-house staff on upselling techniques. Enhanced customer service skillsets of 20+ staff members through comprehensive training in food and beverage knowledge and health and safety standards. Delivered extensive health and safety training, ensuring all staff members were well-prepared. Elevated guest experiences by assisting with seating arrangements, serving, and maintaining open lines of communication with the kitchen. Proactively engaged with guests to obtain valuable feedback, contributing to continuous service improvement. Managed and resolved guest complaints in a professional manner, adhering to restaurant policies.
Teacher’s Assistant
Union Middle School
Union, NJ
01.2019 - 06.2025
- Achieved a nurturing learning environment through consistent student check-ins. Enhanced relationships with educators, parents, and program specialists, leading to elevated customer satisfaction. Contributed to the classroom by aiding the teacher in delivering a robust weekly curriculum.
- Facilitated small group instruction to enhance student engagement and understanding.
- Collaborated with educators to modify curriculum for diverse learner needs.
- Assisted teachers in implementing lesson plans and instructional activities.
Education
GED -
Elizabeth HIgh School
Elizabeth, NJ08.2010
Skills
- Guidance and coaching
- Goal oriented
- Workplace morale enhancement
- Decision-making
- SOP development
- Documentation and reporting
- Quality control
- Customer service
- Data entry
Certification
- MIT JOHNNY ROCKETS CERTIFICATE
- SAFE SERVE
- NJ PRAXIS 2
Languages
Spanish
Timeline
Customer Service Representative
East Coast Warehouse
02.2024 - 10.2025
Teacher’s Assistant
Union Middle School
01.2019 - 06.2025
Supervisor/Manager on Duty
Johnny Rockets
09.2010 - 09.2025
GED -
Elizabeth HIgh School