Summary
Overview
Work History
Education
Skills
Recovery Cafe
Timeline
Generic

Cindy Hanson

Spokane,WA

Summary

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers. Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling,

Overview

34
34
years of professional experience

Work History

Answering Service Operator

Pass Word
Spokane, WA
08.2019 - Current
  • Responded to customer inquiries in a timely manner.
  • Routed calls to appropriate personnel or departments.
  • Entered notes into the database for each call received.
  • Maintained a professional attitude while handling difficult situations.

Peer Support Specialist

Peer Washington
Spokane, WA
05.2023 - 02.2024
  • Assisted clients with developing healthy coping skills to manage stressors.
  • Developed positive relationships with clients by providing a safe, supportive environment.
  • Actively listened and responded empathetically when interacting with clients.
  • Instilled hope by promoting positive self-disclosure and actively listening to client needs.

Substitute Teacher, K-12

Spokane School District #81
Spokane, WA
09.1989 - 06.2000
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.

Education

Bachelor of Arts - Education

Eastern Washington University
Cheney, WA
06-1989

Skills

  • Strong Problem-Solving Skills
  • Stress Tolerance
  • Building Relationships

Recovery Cafe

  • Volunteer work at Recovery Cafe from July 2019 to March 2021. My volunteering was cut short due to the pandemic. I did volunteer at the front desk, and I facilitate two circles currently.

Timeline

Peer Support Specialist

Peer Washington
05.2023 - 02.2024

Answering Service Operator

Pass Word
08.2019 - Current

Substitute Teacher, K-12

Spokane School District #81
09.1989 - 06.2000

Bachelor of Arts - Education

Eastern Washington University

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Cindy Hanson