Vanessa Figueroa
Powder Springs,GA
Summary
Self-motivated individual with a strong mindset, multi-tasking work ethic, excellent communication and people skills. Consistently approaching challenges with a positive attitude with the goal of exceeding expectations set before me. I work efficiently individually and as a team. I am currently looking for an opportunity to join the Phlebotomy field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Answering Service Operator
AnywhereWorks
Oregon, OR
01.2023 - 10.2023
- Answered incoming calls promptly and courteously.
- Responded to customer inquiries in a timely manner.
- Maintained call logs, records and other documents related to answering service operations.
- Created new customer accounts in the database system.
- Assisted customers with payment options and account balances.
- Entered notes into the database for each call received.
- Researched and resolved customer complaints quickly and efficiently.
- Took messages from callers and accurately relayed details to intended staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Cashier
Burger King
Marietta, GA
07.2021 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Adhered to food safety standards when storing and preparing foods.
- Monitored stock levels of food items and ordered more when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Science - Nursing Science
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
PhlebotomyUSA
Marietta, GASkills
- Strong problem-solving skills
- Operating telephones
- Client communications
- Research abilities
- Developing rapport
- Message documentation
- Friendly
- Able to work under stress, fast phased
Certification
- NHCO - CPT
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- I won an award in marching band for being the best team leader for my whole section.
- i won a gold medal im volleyball for being the best spiker.
- i received a small award for being the only student who did not have a hard stick in phlebotomy.
- Received all honors my senior year in high school.
- I was nominated for section leader in marchingband all 4 years.
- Practiced drawing blood, multiple ways to over 20+ while in training.
Reference.
- PhlebotomyUSA instructor, Yolanda - 347-264-5710
Timeline
Answering Service Operator
AnywhereWorks
01.2023 - 10.2023
Cashier
Burger King
07.2021 - 11.2022
- NHCO - CPT
Bachelor of Science - Nursing Science
Kennesaw State University
High School Diploma -
PhlebotomyUSA
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