Cindy Hernandez
Brackettville,USA
Summary
Dedicated employee with extensive background with a variety of expertise. Along with excellent customer service skills, I have accumulated great experience in developmental knowledge including border protection trainings, performance management, and process improvement. My interpersonal and communication competencies exceed expectations. My willingness to take on new challenges along with my strong work ethic, and adaptability make me a great asset to any team.
Overview
6
6
years of professional experience
Work History
Border Patrol Processing Coordinator
Del Rio Border Patrol Station
Del Rio, TX
07.2022 - Current
- Receive and process custody of detainees; maintain well-being of detainees outside of a secure complex; inventory, tag and store detainees' personal property for tracking purposes; Transport detainees to proceedings and medical facilities operating a passenger shuttle bus;
- Provide administrative and clerical support to personnel pertaining to detained individuals. Log the status of welfare checks of occupants, conduct visual inspections of temporary holding areas and input information into processing system;
- Draft and maintain administrative paperwork and reports related to property, transportation, and deportation documentation.
- Manage detainee files and research detainee history to verify identity and citizenship. Roll detainee fingerprints for federal records and disposition actions; Issue out “A” numbers/jackets.
- Review detainee files to determine appropriate actions to be taken by accessing database systems to retrieve needed information. Perform file searches and assemble documentation in accordance with specific instructions from senior officers.
- Assessing situations and applying training to manage hostile and dangerous situations;
- Independently responding to requests for information and composing written reports, information papers, policies/procedures, and other complete documents.
- Communicate in the Spanish language; maintain contact with other sectors, stations, agencies and foreign consulates and make arrangements for removal procedures, travel and escorts;
- Participated in the Southwest Border (SWB) operations. While participating on SWB, the primary function was to assist Enforcement and Removal Operations (ERO) to enroll non-citizens into Alternative to Detention Unit (ATD) as they were released from custody directly from the Del Rio, Texas Border Patrol station.
- Supervisor: Supervisor Border Patrol Agent– Christopher Sanchez (830)778-3000
- Okay to contact this Supervisor: Yes
- Pay Grade: GS-6, Step 3
Cashier
Exxon Mobil
Del Rio, TX
04.2021 - 07.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery task to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Observed company return policy when processing a refund by inspecting merchandise for damage.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Learned roles of other departments to provide coverage and keep store operational.
- Supervisor: Maria Villarreal- (830) 774-7353
- Okay to contact this Supervisor: Yes
Retail Sales Associate
Bealls
Del Rio, TX
11.2019 - 08.2020
- Greet customers; boost customer satisfaction and retention.
- Offer assistance in locating requested items and answering questions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Open/close cash registers by counting money, separating charge slips and balancing drawers.
- Kept vigilance to recognize and prevent security risks.
- Supervisor: Mayra Valdez- (830) 421-1618
- Okay to contact this Supervisor: Yes
Education
High School Diploma - undefined
Del Rio High School
01.2019
Skills
- Verbal/Written Communication
- First Aid/CPR
- Work well with others/diverse backgrounds/groups
- Customer Assistance Conflict Resolution
Languages
English: Full Professional
Spanish: Native/ Bilingual
Timeline
Border Patrol Processing Coordinator
Del Rio Border Patrol Station
07.2022 - Current
Cashier
Exxon Mobil
04.2021 - 07.2022
Retail Sales Associate
Bealls
11.2019 - 08.2020
High School Diploma - undefined
Del Rio High School